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Call Handling Services

We answer calls for your business…

At Best Reception, we have been providing a bespoke call handling service to our clients since 2006. Stop missing customer opportunities.

Lady with headset providing call handling services

Call handling for your business

At Best Reception, we have been providing a bespoke call handling service since 2006. We ensure that our clients receive excellent service and obtain the most from their inbound calls.

You can trust our UK-based call handling team to provide your callers with the highest level of customer service. Our receptionists answer all calls promptly, and use several techniques to ensure that our clients receive an excellent call handling service which can be reflected in our outstanding Trustpilot rating.

Our phone answering service is our core service and is perfect for small businesses requiring a friendly receptionist, who will handle all your customer enquiries, call transfers and message taking.

We also offer virtual receptionist packages for additional businesses in need of diary management and appointment booking. For larger companies with a high volume of calls, our UK call centre package may be more appropriate.

Telephone answering service

Our Phone Answering service is perfect for small businesses requiring a remote team of friendly receptionists, who will handle all your customer enquiries, call transfers and message taking.

Virtual receptionist and appointment booking

Would you like a virtual PA to manage your telephone calls, diary, appointments and other mundane tasks? This service allows you to focus on the most important, and profitable, aspects of your business.

Virtual call centre and switchboard

This service is ideal for larger companies with teams of staff and a high volume of calls. Your switchboard will be managed by our UK-based receptionists who will professionally and politely answer your calls.

Let us answer your calls for FREE

Discover how the Best Reception team can support your business, saving you time and money. We offer a FREE 14-day trial, sign up today!

Telephone answering equipment
Phone answering team taking calls
Lady with headset providing call handling services
Virtual Call Centre taking calls

Why choose our call handling service?

We answer your calls for you, using a greeting of your choosing, whenever you wish. Use your Best Receptionists for all your calls, as overflow or on ad-hoc basis, as required – it’s your choice and we can talk you through how to set this up to work for you.

When you choose a Best Reception call plan, you will receive a personalised, friendly service with the following features:

Get on with your day-to-day business safe in the knowledge that our reception team are answering your calls.

We have extensive knowledge and experience with a large variety of diary software such as Cliniko, Jane, PracticeHub and more.

All our receptionists are based in Ware, Hertfordshire in the UK, so we are best placed to serve you and your customers.

Our receptionists are here to answer your calls when you need some extra business support. For example, when your phone is engaged or a call goes unanswered.

For those moments when you are free to receive a call, we can simply transfer the customer to you. Otherwise, our team will send you a message containing the customer’s details.

Our team will handle incoming calls, collect relevant information from the callers, schedule appointments in your calendar, address any concerns, and notify you of the specifics and results of each call.

Answering in your company name, our receptionists will either transfer the call directly to you, or will take a message and send it to you immediately.

We can handle all your incoming calls, unanswered calls, or out-of-hours calls – whatever is best for you and your business.

We can provide your company with enterprise grade call centre services for clients of all sizes and needs, from growing start-ups to established market leaders.

What is call handling?

Call handling can simply be defined as the process of which an inbound or outbound call is managed.

Outbound call handling
Outbound calls are those who dial out to clients, more commonly on behalf of a company. There are many types of outbound call handling services, the more recognised type being an outbound call centre who employ agents to call on behalf of the company to introduce their services.

There are many companies that utilise an outbound call handling service to suit the purpose of their business. A few of these services can include:

✅ Telemarketing
✅ Telesales
✅ Customer Reminders (e.g., appointments etc.)

Inbound call handling

Inbound call handling is for those who receive calls on behalf of a company to service their desired purpose. There are many types and functions that an inbound call handling service can provide. The main types are either:

✅ A call centre or message taking service that will are able to take messages for your business and send them to the appropriate person.

✅ A virtual reception which will be able to manage your inbound calls remotely. A virtual receptionist would be able to block cold callers and provide callers with the impression that a company utilising this service is from a larger establishment.

Virtual Receptionist providing a telephone answering service

How to get started

Your journey starts with our friendly customer service team. This is when you can experience our service first hand, and describe your requirements so Best Reception can create the ideal solution for you.

We will collect all the information we need to arrange your FREE trial. Our experts will create your call handling instructions and brief members of your team – then we can start taking your calls!

Experience how Best Reception works from the first call. With your feedback, we will fine tune our service to deliver even better results for your business. At trial end, we’ll provide a breakdown of anticipated call volumes and recommend a Best Reception call plan for you.

At the end of the trial, most of our clients decide to continue to use our service. Our receptionists will continue to support your business. You can relax, knowing that your calls are being answered by the professionals.

Add a virtual number for your business

Best Reception customers who opt for one of our call handling packages can take advantage of unlimited monthly usage for FREE, after a one-off fee to get started.

Our virtual numbers services can enable local numbers, national numbers and freephone numbers to be assigned to your business. When customers call your virtual number, they will connect through to your existing direct dial and mobile numbers, as you require.

A local telephone number gives your business a physical presence and attracts customers who prefer to buy from a ‘local’ business. Best Reception can provide local numbers as virtual numbers for any town or city in the UK.

Business phone with person dialling a virtual number

What our clients say

Best Reception
4.8
Based on 33 reviews
powered by Google
A DA D
14:39 03 Oct 23
I've been using Best Reception for a few months and so far their service has been excellent and far superior to the previous company that I used.
Richard ShirbonRichard Shirbon
14:13 27 May 22
I've used Best Reception for around 1 year now. I've found the service superb. My customers comment on how cheerful and professional the call handling is. They are always looking to help and do their job better. How proficient Best Reception is at their job has even helped me from time to time with the extra details noted on conversations by the call handlers. Excellent service and well worth it's money.
InTune ClinicInTune Clinic
13:04 08 Mar 22
Best reception have been a godsend to our small clinic in Gateshead.We were recommended them by our business coach as we were having difficulty in booking patients in and guiding them to our premises.Completely changed the game having them step in. Our stress levels dropped massively!Definitely use them!
Jennifer RimmerJennifer Rimmer
14:34 23 Feb 22
I used Best Reception for 2 years during a particularly busy period when my location-based Reception was unable to use Cliniko as I moved away from a paper-based diary. Knowing someone would answer the telephone quickly, reliably and make bookings on my diary accurately while I was busy with patients was reassuring and took a load of stress off me. Any issues that arose were minor, quickly resolved with the team managers, communication was great. Overall I wouldn't hesitate to use them again - great service & good value for money.
Angela StevensonAngela Stevenson
15:05 09 Dec 21
Efficient and friendly service. 😊 Edit - 2021 a year later -Best reception continually give an excellent service and have been so supportive during this very difficult year. Also more recently I have had 2 patients in the last week comment what a pleasant receptionist I have - and how friendly helpful and clear she is. Well done best reception staff!
Foot Factor has been working with Best Reception for many years - they are an amazing team, very professional and always ready (and able!) to adapt to regular changes we make in our diary. Our clients appreciate an easy booking service, they're surprised not to find the receptionist at the clinic when they come for their appointment. We appreciate a small, friendly, dedicated team who really know Foot Factor well. Thank you!
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Read our 5-star reviews on Truspilot

Let us answer your calls for FREE

Take your first step towards a stress-free future by experiencing the Best Reception service. Sign up for your FREE trial today.

Meet some of our team

Beth - Trainer

“I love helping people, and watching them learn and develop, not only in their career but as individuals as well, so I knew that training was a role that I would thoroughly enjoy. Having had such amazing trainers myself, I wanted to join their team, by following in their footsteps, and using their fun techniques and quirks to help others grow and progress.”

Training Co-Ordinator at Best Reception
Millie - Virtual Receptionist at Best Reception

Millie - Receptionist

“Working at Best Reception has made a real difference and boosted my confidence, especially as every day I speak with hundreds of people, and this has been a huge benefit to my mental wellbeing as well as my happiness. Full training has been provided every step of the way and the team have been so supportive and helped me gain new skills and experience to quickly progress within the company.”

Wendy - Recruiter

“At Best Reception we are all about working with the individual staff member to support them in achieving their potential. We promote staff at Best Reception based on ability rather than how long they have been with the company. We endeavour to support our staff to progress wherever possible and equip them with the skills they need to do so.”
Lady with headset providing call handling services

Why choose Best Reception?

Our call answering team have a proven track record of fantastic customer service. We are extremely proud of our excellent client retention which demonstrates just how well our remote phone answering service works.

Our friendly team are all UK based at our offices, in Ware, Hertfordshire. This enables our management team to ensure that everyone is up to date, following protocols and are providing your callers with the professional telephone answering service that our customers expect.

Our mission is to end the frustration some business owners feel when dealing with telephone calls. Using our team of call answering professionals, we will allow you to concentrate on your day job.

As one of the UK’s leading phone answering services, we are the people you can trust to represent your business. In fact, we believe there are many more reasons why you should choose us.

Firstly, we understand that every company is different, which is why we create a personal solution to deliver results. Whether you are a sole trader or a global empire, we believe our friendly, personal approach can improve your business communication.

Our relationship with every client is based on trust. From the first to the final call of the day, our customers need to believe that we will provide a professional and reliable service.

What puts the ‘best’ in Best Reception

✅ High service standards drive everything we do – always friendly, always professional
✅ Pride in our ability to represent your business or organisation
✅ The success of your business keeps us in business
✅ Training and development of our Best Receptionist teams is core to our ethos
✅ We invest in our people, making the Best Reception workforce more productive and professionally rewarded
✅ Best Reception is committed to and accredited by Investors in People, the established standard for people management

Find out more:

Read our reviews on Trustpilot

Read our latest blogs

Don’t forget, we offer a FREE two-week trial, so you can see how we can transform your business.

Answering calls for every industry...

dentist-assistant-making-appointments-using-headset

Public Sector

small business owner in need of a call answering service

Charity Sector

Call Handling for Property Manager

Private Sector

Our team of professional call handlers are experienced a huge range of industries. Our clients vary from medical professionals and dentists, plumbers and builders, to real estate and restaurants.

Small and large businesses across all industries can benefit from outsourcing their call handling to Best Reception. We’re ready to tailor our services to your needs and start handling your calls.

Let us answer your calls for FREE

Discover how the Best Reception team can support your business, saving you time and money. We offer a FREE 14-day trial, sign up today!

Testimonials

How much money do missed calls cost?

According to BT Business, customers will try to call a maximum of twice before taking their business elsewhere, with a fifth estimating they would call just once.

The cost of missing just one customer call was estimated as approximately £1,200. How much could your business be losing by not answering calls from potential customers?

Frequently Asked Questions

If you are still wondering about the benefits of our services, or have a burning question, hopefully you will find the answer below.

Call handling is the management of inbound and outbound telephone calls. A call handling service, like ours, is when you instruct a team of remote professional receptionists to manage the calls made to and from your business.

At Best Reception we offer three tiers of call handing management:

1 – Our phone answering service is our core message taking and call transferring offering
2 – Our virtual receptionist service is for businesses in need of diary management and appointment booking in addition to our answering service.
3 – Finally our virtual call centre service is perfect for larger companies in need of a remote switchboard.

We believe that businesses in any sector can benefit from a professional call answering service. Whether you are a trades person who is busy working on site all day, or a large operation receiving hundreds of sales calls per day – we can design a solution for you.

For a company to thrive and be successful, they would need to have an excellent skill in call handling and customer service.  For a customer, calling a company provides them with an insight on how the company functions. For example, when a customer’s call is handled efficiently, the perception of the company will be positive. This may result into recommendations to the respective company.

However, if calls are handled poorly, it can negatively affect a company’s reputation which may lead to losing out on prospective business.

Imagine having all your calls answered promptly, without having to trawl through endless voicemail messages. Our fully-trained receptionists will manage all your incoming customer calls, ensuring a polite and reliable customer experience.

Almost all phone systems can be set to divert in just a few moments. We provide you with a dedicated phone number which you divert your calls to when you are in a meeting, on the other line or simply unavailable. When your caller telephones your business, the call is seamlessly diverted to your Best Reception Virtual PA who will instantly know that the call is for your company.  The receptionist will then answer in your company’s name and deal with the call as per your instructions.

When you join Best Reception we will go through all the information with you that we need to fully understand your business. All our staff will then be trained on your company before they answer any calls for you.

Yes, we will answer however you would like us to. This is normally along the line of “Good Morning/Afternoon, “Your Company Name”, how can I help you”…. but it is up to you.

Absolutely! We actively encourage our potential customers to try our service for FREE for 2 weeks without any obligation.

Our team are UK based and work from our offices in Ware, Hertfordshire.

Yes we are. Unlike some other providers, we will never divert your calls to overseas call centres. We guarantee that every call we answer on your behalf will be handled by our fully trained team in Ware, Hertfordshire. We firmly believe that your customers expect to speak to a real person at the other end of the phone. Customers buy from people they know, like and trust, which is why so many businesses choose Best Reception to help build their business.

Yes you can retain your existing telephone number and phone provider. However, if you prefer, we can also provide a new number (local or national) should you wish.

Of course, our flexible service allows you to choose who receives your calls. For example, if you know that you will be unavailable all day, we can simply divert your calls to your staff. Some of our clients prefer that Best Reception acts as a first point of call for all their customer queries. This means calls are screened and appointments made by our team, meaning that only the most important calls are put through to you.