CALL FREE: 0800 0430084 | 01992 531000

Close this search box.

Outsourced Customer Service to Smile About​

Welcome to Best Reception


Expert Call Handling Since 2006

Our commitment to providing top-notch outsourced customer service ensures that our clients and their callers receive exceptional assistance. Our call handling packages are specifically crafted to guarantee that you capture important business calls and potential leads.

Telephone Answering Service

Our phone answering service is ideal for small businesses that need a team of friendly receptionists working remotely to manage all their customer enquiries, call transfers, and message taking.

Virtual Receptionist and Appointment Booking

Our virtual receptionist package builds upon the features of our phone answering service and is tailored for businesses that need a virtual receptionist to not only handle incoming calls but also manage their diary and book appointments.

Switchboard / Virtual Call Centre

For companies with larger teams and a high volume of calls, this service is well-suited. Our UK-based receptionists will handle your switchboard, answering every call in a courteous and professional manner.

Why choose us for your outsourced customer service?

We enhance your business with a personalised customer service experience with the following features:

Get on with your day-to-day business safe in the knowledge that our reception team is answering your calls.

All our receptionists are based here in the UK, so we are best placed to serve you and your customers.

We can provide your company with enterprise grade call centre services for clients of all sizes and needs, from growing start-ups to established market leaders.

We’ll handle calls, book appointments, address queries, and provide call reports.

We have extensive knowledge and experience with a large variety of diary software such as Cliniko, Jane, PracticeHub and more.

Our receptionists are here to answer your calls when you need some extra business support. For example, when your phone is engaged or a call goes unanswered.

Providing information to your callers to answer their questions, and provide instructions and guidance.

Answering in your company name, our receptionists will either transfer the call directly to you, or will take a message and send it to you immediately.

We can handle all your incoming calls, unanswered calls, or out-of-hours calls – whatever is best for you and your business.

Let us answer your calls for FREE​

Discover how the Best Reception team can support your business, saving you time and money. We offer a FREE 14-day trial, sign up today!

Where did you hear about us?

Combine with a professional number

Our Virtual Numbers services are great for businesses in need of a professional phone number. After a one-off fee to get started, Best Reception clients who use one of our call handling packages can enjoy FREE unlimited monthly usage.

We offer the option to assign Local Numbers, National Numbers and Freephone Numbers to your business. Customers who call your virtual number will be connected to your existing direct dial and mobile numbers based on your preferences.

Having a local phone number can provide your business with a physical presence and appeal to customers who prefer to support local businesses. Best Reception can assign virtual local numbers to your business in any town or city across the UK.

In addition, we can also provide a Freephone number (0800 / 0300) to your business, adding credibility to your brand image and advertising.

Our virtual numbers are provided at extremely competitive rates and clients can keep their number forever, even if they leave us.

What our clients say

Best Reception
Based on 33 reviews
powered by Google
14:39 03 Oct 23
I've been using Best Reception for a few months and so far their service has been excellent and far superior to the previous company that I used.
Richard ShirbonRichard Shirbon
14:13 27 May 22
I've used Best Reception for around 1 year now. I've found the service superb. My customers comment on how cheerful and professional the call handling is. They are always looking to help and do their job better. How proficient Best Reception is at their job has even helped me from time to time with the extra details noted on conversations by the call handlers. Excellent service and well worth it's money.
InTune ClinicInTune Clinic
13:04 08 Mar 22
Best reception have been a godsend to our small clinic in Gateshead.We were recommended them by our business coach as we were having difficulty in booking patients in and guiding them to our premises.Completely changed the game having them step in. Our stress levels dropped massively!Definitely use them!
Jennifer RimmerJennifer Rimmer
14:34 23 Feb 22
I used Best Reception for 2 years during a particularly busy period when my location-based Reception was unable to use Cliniko as I moved away from a paper-based diary. Knowing someone would answer the telephone quickly, reliably and make bookings on my diary accurately while I was busy with patients was reassuring and took a load of stress off me. Any issues that arose were minor, quickly resolved with the team managers, communication was great. Overall I wouldn't hesitate to use them again - great service & good value for money.
Angela StevensonAngela Stevenson
15:05 09 Dec 21
Efficient and friendly service. 😊 Edit - 2021 a year later -Best reception continually give an excellent service and have been so supportive during this very difficult year. Also more recently I have had 2 patients in the last week comment what a pleasant receptionist I have - and how friendly helpful and clear she is. Well done best reception staff!
Foot Factor has been working with Best Reception for many years - they are an amazing team, very professional and always ready (and able!) to adapt to regular changes we make in our diary. Our clients appreciate an easy booking service, they're surprised not to find the receptionist at the clinic when they come for their appointment. We appreciate a small, friendly, dedicated team who really know Foot Factor well. Thank you!

Read our 5-star reviews on Trustpilot

Why choose Best Reception?

Our goal is to eliminate the frustration that business owners often experience when dealing with phone calls. With our team of UK-based call answering professionals, we aim to allow you to focus on your core responsibilities.

As one of the leading outsourced customer services providers in the UK, we take pride in being a trusted representative of your business. We understand that every company is unique, and therefore we tailor our approach to provide personalised solutions that yield results. Whether you’re a sole trader or a global corporation, our friendly and personalised approach can enhance your business communication.

At the heart of our service is a foundation of trust that we build with every client. From the first call to the last, we deliver a reliable and professional service.

So what sets us apart?

✅ Personalised service is our top priority
✅ We are committed to representing your business with pride
✅ Our ethos prioritises training and development
✅ We are invested in the success of your business

Based in Ware, Hertfordshire, we handpick every member of our call answering team, and they undergo a comprehensive internal training and development programme. Our people are our top priority, as we understand that happy employees are the key to great service.

We are also actively involved in supporting our local community by participating in events and fundraising campaigns.

Playing an active role in the local and national business community is a core part of our identity. For example, we were honoured to sponsor the Collaboration in Practice award at the 2022 Institute of Osteopathy awards ceremony.

Find out more:

Read our reviews on TrustPilot

Read our latest blogs

Don’t forget, we offer a FREE two-week trial, so you can see how we can transform your business.

Our blog


Benefits of Good Customer Service

The advantages of good customer service are indisputable. Quality service will benefit your business with new sales, retain customers, put you ahead of your competitors and increase your revenue. At Best Reception, customer satisfaction is

Read More »

Frequently Asked Questions

If you are still wondering about the benefits of our services, or have a burning question, hopefully you will find the answer below.

Managing incoming and outgoing telephone calls is known as call handling. When you hire a team of professional remote receptionists to manage calls made to and from your business, it is called a call handling service, which we offer at Best Reception.

Our call handling service includes three tiers of management:

1 – Our Phone Answering service, which includes message taking and call transferring
2 – Our Virtual Receptionist service, which is ideal for businesses that require diary management and appointment booking in addition to our answering service.
3 – Our Virtual Call Centre service, which is suitable for larger companies that need a remote switchboard.

We believe that every business in any sector can benefit from a professional call answering service. Whether you are a tradesperson who is busy working on-site all day or a large operation receiving hundreds of sales calls per day, we can create a customised solution for you.

At Best Reception, we take the time to understand your business by gathering all the necessary information from you. Our team of Best Receptionists are then fully trained on your company and its unique requirements before they answer any calls on your behalf. This ensures that they have a good understanding of your business and can provide a professional and personalised service to your callers.

Yes you can retain your existing telephone number and phone provider. However, if you prefer, we can also provide a new number (local or national) should you wish.

When Best Reception was founded in 2006, our goal was to provide a cost-effective solution that could benefit businesses of all sizes. We offer pricing plans starting as low as £60 per month. Although we have standard support packages available, we believe in customising our solutions to meet the unique demands of each client.

At Best Reception, we believe that any type of business can benefit from a professional customer and call answering service.

Whether you are a tradesperson who spends most of the day on-site, or a large corporation receiving a high volume of sales calls, we can design a tailored solution for your specific needs.

Our call handling services include call diversion, message taking, order processing, and appointment booking. We work closely with each of our clients to ensure that our service delivers maximum benefits to their business.

Absolutely! Our team of Best Receptionists are all based in Ware, Hertfordshire and are fully trained to answer calls for our clients. We never outsource our call handling to third-party providers or overseas call centres.

The Phone Answering Service involves our team handling incoming calls and transferring them to you, taking messages or providing information to your customers.

For businesses that require more support, our Virtual Receptionist service is ideal. This is particularly popular with dentists, tradespeople and beauty salons. Our team will answer your calls, take bookings, answer queries and send you a message with all the necessary details.

For larger businesses that need to handle high volumes of incoming calls, our Call Centre Switchboard Service is perfect. Calls can be diverted to individuals or departments via their landlines or mobiles.

Regardless of which service you choose, you can keep your existing business phone number and divert it to our office, or we can host your main number for no extra cost.

A virtual number is a telephone number that is not directly associated with a physical telephone line or device. Instead, virtual numbers route calls to one or more physical phone numbers, allowing businesses and individuals to receive calls without being tied to a specific location or device.

Virtual numbers are often used for business and marketing purposes, and they can be set up to forward calls to landlines, mobile phones, or even VoIP services. They also offer flexibility, as the same virtual number can be used across multiple devices, making it easier for people to reach you no matter where you are.

You can select a virtual UK phone number with a local area code or have a national number.

Included in all our call handling services is a virtual landline number at no additional cost for our customers (Note, there is a one-time set-up fee). However, if you require a standalone virtual phone number service, there is a cost, but we believe it’s still a cost-effective option.

Reach out to us today to determine the most suitable and cost-effective plan that meets the needs of your business.

Sure thing! We highly encourage prospective clients to take advantage of our 2-week free trial, with no obligation to continue with our service afterwards.