Telephone Answering Services

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Best Reception have been expertly handling calls for our clients since 2006. 

Our aim is to provide the very best telephone answering service to you and your callers.

Our call answering team have a proven track record of fantastic customer service. We are extremely proud of our excellent client retention which demonstrates just how well our remote phone answering service works.

Our friendly team are all UK based at our offices, in Ware, Hertfordshire. This enables our management team to ensure that everyone is up to date, following protocols and are providing your callers with the professional telephone answering service that our customers expect.

"It may be coincidence but since taking on our services, our clinic numbers have gone through the roof! Thank you so much to you and your team!'"
Chiropractor
"'Please pass on my compliments onto who answered this call, the patient said she was very impressed with the manner of the call and professionalism and that was the main reason for choosing us"
Osteopath
"Thank you for all your help so far, it's amazing to see how many calls we were missing!"
Veterinary Practice
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Call Answering Services

High volume switchboard services

Outsource your switchboard to Best Reception to improve customer service, increase phone cover AND save money!

Bespoke Call Handling

Perfect for customer support. Our message taking service is tailored to suit you - instant messages with specific details taken from every call.

Virtual Receptionist Appointment booking

Your virtual telephone answering receptionist can book appointments and monitor your diary to give live, up to date help to your callers.



Message taking and call transferring

Remote phone answering service that can take messages and/or transfer your calls. Please contact us with your requirements.

Choose the perfect plan

We answer your calls for you, using a greeting of your choosing, whenever you wish. Use your Best Receptionists for all your calls, as overflow or on ad-hoc basis, as required – it’s your choice and we can talk you through how to set this up to work for you. Our services can be tailored entirely to suit your organisation and specific requirements and can range from:

High Volume Switchboard Services

Simple, friendly switchboard & message-taking
FROM

£400

Per month

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  • Bespoke script
  • UK based live receptionists
  • Live updates
  • Cold call screening
Get Started

virtual receptionist Appointment Booking

Everything you need to book appointments

FROM

£50

Per month

Find Out More
  • Bespoke script
  • Custom data capture / message taking
  • Cold call screening
  • Online diary / Live updates
  • UK based live receptionists
  • Appointment booking
Get Started

Message Taking and Call Transferring

Totally bespoke, integrated call handling

FROM

£40

Per month

Find Out More
  • Bespoke script
  • Custom data capture / message taking
  • Cold call screening
  • First line software/IT support/ ticket logging
Get Started

Frequently asked questions

Almost all phone systems can be set to divert in just a few moments. We provide you with a dedicated phone number which you divert your calls to when you are in a meeting, on the other line or simply unavailable. When your caller telephones your business, the call is seamlessly diverted to your Best Reception Virtual PA who will instantly know that the call is for your company.  The receptionist will then answer in your company’s name and deal with the call as per your instructions.

When you join Best Reception we will go through all the information with you that we need to fully understand your business. All our staff will then be trained on your company before they answer any calls for you.

However you would like us to, normally along the line of “Good Morning/Afternoon, “Your Company Name”, how can I help you”…. but it is up to you.

Absolutely! We actively encourage our potential customers to try our service for FREE for 2 weeks without any obligation.

Our team are UK based and work from our offices in Ware, Hertfordshire. Due to current COVID-19 restrictions, a small number of our receptionists are working from home.

Any other questions? Call us on 0800 0430084  or CLICK HERE and we’ll call you.

SEE WHAT OUR CUSTOMERS SAY