Professional Telephone Answering


Best Reception have been expertly handling calls for our clients since 2006. Our aim is to provide the very Best Reception service to you and your callers.

We have a proven track record of fantastic customer service and are extremely proud of our excellent client retention, demonstrating just how well our service works.

Our friendly team are all based at our Ware offices enabling our Management Team to ensure that everyone is up to date, following protocols and ensuring that they are providing your callers with the Best Reception service that our customers expect.


High volume switchboard services

Outsource your switchboard to Best Reception to improve customer service, increase phone cover AND save money!

Bespoke customer support

Our message taking service is tailored to suit you - instant messages with specific details taken from every call.

Appointment booking

Your virtual receptionist can book appointments and monitor your diary to give live, up to date help to your callers.

Message taking and call transferring

Please contact us with your requirements.

Choose the perfect plan

We answer your calls for you, using a greeting of your choosing, whenever you wish. Use your Best Receptionists for all your calls, as overflow or on ad-hoc basis, as required – it’s your choice and we can talk you through how to set this up to work for you. Our services can be tailored entirely to suit your organisation and specific requirements and can range from:

corporate services and High Volume Switchboard Services

Simple, friendly switchboard & message-taking


Per month

Appointment Booking

Everything you need to book appointments



Per month

Customer Support Lines and Message Taking

Totally bespoke, integrated call handling



Per month

Frequently asked questions

Almost all phone systems can be set to divert in just a few moments. We provide you with a dedicated phone number for your business which you divert your calls to when you are in a meeting, on the other line or simply unavailable. When your caller telephones your business, the call is seamlessly diverted to your Best Reception PA who will instantly know that the call is for your company. She then will answer in your company’s name and deal with the call as per your instructions.

When you join Best Reception we will go through all the information with you that we need to fully understand your business. All our staff will then be trained on your company before they answer any calls for you.

However you would like us to, normally along the line of “Good Morning/Afternoon, “Your Company Name”, how can I help you”…. but it is up to you.

Absolutely! We actively encourage our potential customers to try our service for FREE for 2 weeks without any obligation.

Our team are UK based and work from our offices in Ware, Hertfordshire. Due to current COVID-19 restrictions, a small number of our receptionists are working from home.

Any other questions? Call us on 0800 0430084  or CLICK HERE and we’ll call you.