Our friendly Best Receptionists have been expertly handling calls for our clients since 2006.

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Our friendly Best Receptionists have been expertly handling calls for our clients since 2006. 

Providing the very best telephone answering service for you and your callers.

Our call answering team have a proven track record of fantastic customer service. We are extremely proud of our excellent client retention which demonstrates just how well our remote phone answering service works.

Our friendly team are all UK based at our offices, in Ware, Hertfordshire. This enables our management team to ensure that everyone is up to date, following protocols and are providing your callers with the professional telephone answering service that our customers expect.

"It may be coincidence but since taking on our services, our clinic numbers have gone through the roof! Thank you so much to you and your team!'"
Chiropractor
"'Please pass on my compliments onto who answered this call, the patient said she was very impressed with the manner of the call and professionalism and that was the main reason for choosing us"
Osteopath
"Thank you for all your help so far, it's amazing to see how many calls we were missing!"
Veterinary Practice
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Call Answering Services

High volume switchboard services

Outsource your switchboard to Best Reception to improve customer service, increase phone cover AND save money!

Bespoke Call Handling

Perfect for customer support. Our message taking service is tailored to suit you - instant messages with specific details taken from every call.

Virtual Receptionist Appointment booking

Your virtual telephone answering receptionist can book appointments and monitor your diary to give live, up to date help to your callers.



Message taking and call transferring

Remote phone answering service that can take messages and/or transfer your calls. Please contact us with your requirements.

Choose the perfect plan

We answer your calls for you, using a greeting of your choosing, whenever you wish. Use your Best Receptionists for all your calls, as overflow or on ad-hoc basis, as required – it’s your choice and we can talk you through how to set this up to work for you. Our services can be tailored entirely to suit your organisation and specific requirements and can range from:

High Volume Switchboard Services

Simple, friendly switchboard & message-taking

FROM

£1000

Per month

Find Out More
  • Bespoke script
  • UK based receptionists
  • Live updates
  • Free call transfers*
  • No set-up fee
  • Free trial available

*To UK and Geo Numbers

Get Started

virtual receptionist Appointment Booking

Everything you need to book appointments

FROM

£60

Per month

Find Out More
  • Bespoke script
  • Custom data capture
  • Cold call screening
  • Diary management
  • UK based receptionists
  • Appointment booking
  • No set-up fee
  • Free trial available
Get Started

CUSTOMER SERVICE, Message Taking & Call Transferring

Totally bespoke, integrated call handling

FROM

£50

Per month

Find Out More
  • Bespoke script
  • Custom data capture / message taking
  • Cold call screening
  • First line software/IT support/ ticket logging
  • No set-up fee
  • Free trial available
Get Started
"It's a great service however much you use them, they always answer the calls perfectly and the contact info is passed on clearly. Great value for money packages."
Accountants Hertfordshire
"Best Reception have become an integral and valued part of my business. You’ve helped to transform and grow my business."
Acupuncturist London
"This changed my business! They are cost effective and competitive and I would recommend them to businesses, where the owners are currently taking calls themselves."
Will Testator Hertfordshire
"We remain delighted with the quality, value and service provided. They are reliable, flexible and most importantly, when the team handle our calls they really act as an extension to our own business - highly recommended!"
Recruiter West Sussex
"This has got to be THE best decision I’ve made for my business."
Podiatrist Lincolnshire
"My customers comment on how cheerful and professional the call handling is. Excellent service and well worth it's money."
Podiatrist South Shields
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Frequently asked questions

Almost all phone systems can be set to divert in just a few moments. We provide you with a dedicated phone number which you divert your calls to when you are in a meeting, on the other line or simply unavailable. When your caller telephones your business, the call is seamlessly diverted to your Best Reception Virtual PA who will instantly know that the call is for your company.  The receptionist will then answer in your company’s name and deal with the call as per your instructions.

When you join Best Reception we will go through all the information with you that we need to fully understand your business. All our staff will then be trained on your company before they answer any calls for you.

However you would like us to, normally along the line of “Good Morning/Afternoon, “Your Company Name”, how can I help you”…. but it is up to you.

Absolutely! We actively encourage our potential customers to try our service for FREE for 2 weeks without any obligation.

Our team are UK based and work from our offices in Ware, Hertfordshire. Due to current COVID-19 restrictions, a small number of our receptionists are working from home.