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Call Handling

Dental Answering Service

Put a smile on your customers’ faces with Best Reception’s dental answering service. Our team of trained professionals are ready to handle your calls, appointments and enquiries.

Dental Answering Service

Why do dental offices need a phone answering service?

Here at Best Reception, we understand the pressures of running a busy dental practice. That’s why we have designed a tailored solution for all your incoming calls. Here are the main benefits…

Efficient call answering

One or two receptionists can easily become overwhelmed during peak periods dealing with appointments, enquiries and emergencies. Our dental answering service ensures calls are answered promptly, reducing waiting times and delays.

Customer service

Patients appreciate professional and prompt customer service. Outsourcing phone answering allows dental offices to provide a higher level of service, free from the worry of picking up the phone. Don’t let your calls go unanswered.

Appointment management

If your dental practice is struggling to manage appointments, our team can take care of the scheduling, rescheduling and cancellations. All we require is access to your calendar to reduce the chances of double-bookings or missed appointments.

Emergency calls

Our dental answering service means immediate assistance for patients making an emergency call. Our trained receptionists can screen and prioritise calls, while liaising with the dentist, so urgent situations are handled promptly.

Focus on face-to-face service

Our dental answering service allows your office staff to focus on people visiting your practice. This means patients will receive a higher standard of care. Improve efficiency with the support of the Best Reception team.

Cost-effective solution

Hiring and training additional staff just to deal with incoming calls can be expensive and time-consuming. Outsourcing is often a more cost-effective option, while ensuring a high level of customer service.

A professional phone answering service can transform how dental practices manage their incoming calls. Contact us to learn how we can enhance your patient experience

Telephone answering equipment
Virtual receptionist answering calls for businesses
Telephone answering equipment

Why choose our telehpone answering service?

If you are deciding which dental answering service to use, there are many reasons for choosing Best Reception. Discover our your practice could benefit from our personal, professional service.

Avoid missing calls which can lead to lost appointments and unhappy patients. We provide additional and cost-effective, phone answering capacity to cover peak periods.

Allow your staff to focus on patient care knowing a phone answering service is taking care of incoming calls. This avoids drops in service levels and can improve staff morale and productivity.

Here at Best Reception we don’t use overseas call centres. Our UK based team mean you can have confidence in the reliability and quality of our phone answering service.

Our trained receptionists can ensure you put the needs of your patients first. Calls are answered in a professional and efficient manner, handling queries and appointments.

Patients appreciate being able to reach a real person when they call your practice. A dental answering service can help to ensure that your patients have a positive experience every time they call.

We have designed our dental answering service to be scalable and flexible. Whether you are small or large, we can adapt and grow with your practice.

Let us answer your calls for FREE

Discover how the Best Reception team can support your business, saving you time and money. We offer a FREE 14-day trial, sign up today!

We will use your existing tools or suggest dental office alternatives

Our call handling packages

Telephone Answering Service

Our phone answering service is ideal for small businesses that need a team of friendly receptionists working remotely to manage all their customer enquiries, call transfers, and message taking.

Virtual Receptionist and Appointment Booking

Our virtual receptionist package builds upon the features of our phone answering service and is tailored for businesses that need a virtual receptionist to not only handle incoming calls but also manage their diary and book appointments.

This service gives you time to focus on the most important, and profitable, aspects of your business.

Switchboard / Virtual Call Centre

For companies with larger teams and a high volume of calls, this service is well-suited. Our UK-based receptionists will handle your switchboard, answering every call in a courteous and professional manner.

Why choose Best Reception?

Our mission is to end the frustration some business owners feel when dealing with telephone calls. Using our team of UK-based call answering professionals, we will allow you to concentrate on your day job.

As one of the UK’s leading phone answering services, we are the people you can trust to represent your business. In fact, we believe there are many more reasons why you should choose us.

Firstly, we understand that every company is different, which is why we create a personal solution to deliver results. Whether you are a sole trader or a global empire, we believe our friendly, personal approach can improve your business communication.

Our relationship with every client is based on trust. From the first to the final call of the day, our customers need to believe that we will provide a professional and reliable service.
So what makes us special?

✅ Personal service is at the heart of everything we do
✅ We are proud to represent your business
✅ Training and development is part of our ethos
✅ We want your business to succeed

Based in Ware, Hertfordshire, we carefully select every member of our call answering team who all complete an in-depth internal training and development programme. We put our people first, as we recognise that happy employees make great employees.
We are also keen to support our local community by getting involved in events and fundraising campaigns.

Playing an active part in the local and national business community is a big part of who we are. For example, we were proud to sponsor the Collaboration in Practice award at the 2022 Institute of Osteopathy awards ceremony.

Find out more:

Read our reviews on TrustPilot

Read our latest blogs

Don’t forget, we offer a FREE two-week trial, so you can see how we can transform your business.

How to get started

Your journey starts with our friendly customer service team. This is when you can experience our service first hand, and describe your requirements so Best Reception can create the ideal solution for you.

We will collect all the information we need to arrange your FREE trial. Our experts will create your call handling instructions and brief members of your team – then we can start taking your calls!

Experience how Best Reception works from the first call. With your feedback, we will fine tune our service to deliver even better results for your business. At the end of the trial period, we will compile a detailed report with our recommendations.

At the end of the trial, most of our clients decide to continue to use our service. Our receptionists will continue to support your business, while keeping you informed of progress. You can relax, knowing that your calls are being answered by the professionals.

Combine with a professional number

Many UK dental practices find value in combining our phone answering service with our virtual numbers. These cloud-based phone numbers offer an ideal solution for practices seeking a professional contact number for websites and leaflets.

By utilising our dental answering service, Best Reception clients can enjoy FREE unlimited monthly usage of virtual numbers for a one-time fee. We offer various options, including local, national and freephone numbers, ensuring callers are seamlessly redirected to your landline number.

With a local phone number, your dental practice can establish a presence in different regions without the hassle of relocating. Best Reception provides virtual local numbers across the UK.

National and freephone numbers can enhance the image of a small practice, projecting a larger, national image. Regardless of your choice, our virtual numbers are competitively priced, and you can even retain your number if you decide to discontinue our services

What our clients say

Best Reception
Based on 33 reviews
powered by Google
14:39 03 Oct 23
I've been using Best Reception for a few months and so far their service has been excellent and far superior to the previous company that I used.
Richard ShirbonRichard Shirbon
14:13 27 May 22
I've used Best Reception for around 1 year now. I've found the service superb. My customers comment on how cheerful and professional the call handling is. They are always looking to help and do their job better. How proficient Best Reception is at their job has even helped me from time to time with the extra details noted on conversations by the call handlers. Excellent service and well worth it's money.
InTune ClinicInTune Clinic
13:04 08 Mar 22
Best reception have been a godsend to our small clinic in Gateshead.We were recommended them by our business coach as we were having difficulty in booking patients in and guiding them to our premises.Completely changed the game having them step in. Our stress levels dropped massively!Definitely use them!
Jennifer RimmerJennifer Rimmer
14:34 23 Feb 22
I used Best Reception for 2 years during a particularly busy period when my location-based Reception was unable to use Cliniko as I moved away from a paper-based diary. Knowing someone would answer the telephone quickly, reliably and make bookings on my diary accurately while I was busy with patients was reassuring and took a load of stress off me. Any issues that arose were minor, quickly resolved with the team managers, communication was great. Overall I wouldn't hesitate to use them again - great service & good value for money.
Angela StevensonAngela Stevenson
15:05 09 Dec 21
Efficient and friendly service. 😊 Edit - 2021 a year later -Best reception continually give an excellent service and have been so supportive during this very difficult year. Also more recently I have had 2 patients in the last week comment what a pleasant receptionist I have - and how friendly helpful and clear she is. Well done best reception staff!
Foot Factor has been working with Best Reception for many years - they are an amazing team, very professional and always ready (and able!) to adapt to regular changes we make in our diary. Our clients appreciate an easy booking service, they're surprised not to find the receptionist at the clinic when they come for their appointment. We appreciate a small, friendly, dedicated team who really know Foot Factor well. Thank you!

Read our 5-star reviews on Truspilot

Let us answer your calls for FREE

Discover how the Best Reception team can support your business, saving you time and money. We offer a FREE 14-day trial, sign up today!

Frequently Asked Questions

If you are still wondering about the benefits of our services, or have a burning question, hopefully you will find the answer below.

There are several key advantages, including enhancing the patient experience. A professional answering service ensures that calls are promptly answered by trained receptionists, improving patient satisfaction and customer service.

A dental answering service can efficiently handle appointment scheduling, reducing administrative burden and minimising the risk of missed appointments. This also allows a dental practice to concentrate on delivering quality care.

While employing a full-time receptionist can be costly, outsourcing to a telephone answering service offers comprehensive and cost-effective call management.

Finally, a dental answering service helps portray your practice as a professional and well-established business. A well-managed phone system is a sign of reliability and quality, enhancing your reputation

Almost all phone systems can be set to divert in just a few moments. We provide you with a dedicated phone number which you divert your calls to when you are in a meeting, on the other line or simply unavailable. When your caller telephones your business, the call is seamlessly diverted to your Best Reception Virtual PA who will instantly know that the call is for your company.  The receptionist will then answer in your company’s name and deal with the call as per your instructions.

When you join Best Reception we will go through all the information with you that we need to fully understand your business. All our staff will then be trained on your company before they answer any calls for you.

However you would like us to, normally along the line of “Good Morning/Afternoon, “Your Company Name”, how can I help you”…. but it is up to you.

Absolutely! We actively encourage our potential customers to try our service for FREE for 2 weeks without any obligation.

Our call answering team are UK based and work from our offices in Ware, Hertfordshire.