Professionally handling your firms calls in the UK since 2006.
At Best Reception we can understand that when people are in pain or have an emergency they will ring at all times. It is hard to pick up every call and be able to book them an appointment. We can alleviate some of the pressure by picking up any calls that might have been ringing for a while or when an in house receptionist is absent.
We understand that it is difficult for practitioners and in house receptionists to answer every call, whether that is for a new client or an existing one. When in house receptionist haven’t started or have finished the day or when you need a team meeting in the practice, you can be assured that we will pick up every call and patients will be left assured that they have their appointment booked or query answered.
No matter what the size or need of the practice, we can help in every way. Whether that is just message taking or for us create a whole new booking system to help with your needs. At Best Reception we can help ensure your practice is known for its excellent customer service and to help your business thrive.
Outsource your switchboard to Best Reception to improve customer service, increase phone cover AND save money!
Perfect for customer support. Our message taking service is tailored to suit you - instant messages with specific details taken from every call.
Your virtual telephone answering receptionist can book meetings and monitor your diary to give live, up to date help to your callers.
Remote phone answering service that can take messages and/or transfer your calls. Please contact us with your requirements.
The best place to start is to call our friendly Customer Service Team. You’ll experience our service first hand, can describe your requirement and discuss how you would like Best Reception to work for you.
We’ll obtain all the info we need to arrange your fully functioning free trial. We’ll create your call handling instructions and brief your team – then we’ll start taking your calls!
Your trial will work brilliantly from the first call and, with your feedback, we’ll build on this to even further improve your service. At trial end, we’ll provide a breakdown, anticipated call volumes and recommend a call plan.
If you’d like to continue (most people do!), everything will just keep running for you. To make the most of your service, please keep in contact, keep us up to date and have peace of mind that we’ve got your calls covered.
At Best Reception we can help your business prosper. We can ensure your calls are answered quickly and with care so any new or existing clients are satisfied with the customer service they receive. We understand that client relationships are at the top of your priorities, let us answer your calls so you will be undisturbed by ringing phones, knowing your client are being taken care of.
Almost all phone systems can be set to divert in just a few moments. We provide you with a dedicated phone number which you divert your calls to when you are in a meeting, on the other line or simply unavailable. When your caller telephones your business, the call is seamlessly diverted to your Best Reception Virtual PA who will instantly know that the call is for your company. The receptionist will then answer in your company’s name and deal with the call as per your instructions.
When you join Best Reception we will go through all the information with you that we need to fully understand your business. All our staff will then be trained on your company before they answer any calls for you.
However you would like us to, normally along the line of “Good Morning/Afternoon, “Your Company Name”, how can I help you”…. but it is up to you.
Absolutely! We actively encourage our potential customers to try our service for FREE for 2 weeks without any obligation.
Our call answering team are UK based and work from our offices in Ware, Hertfordshire.