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Call Handling

Healthcare Answering Service

Delivering exceptional patient care starts with the first phone call, which is where Best Reception can help. Our medical answering service is tailored to deliver customer service with a human touch.
medical answering service

Why healthcare providers need call handling

Whether you are an acupuncturist or a sports therapist, your business can benefit from a professional phone answering service. Read on to learn how our cost-effective packages can give you more time to look after your patients.

Professional image

We offer an answering service for healthcare businesses who receive a high volume of calls. Appointment scheduling, general queries and emergencies can all be handled promptly and professionally.

Patient care

Your callers want to hear a human voice, which is why our medical call answering service uses trained receptionists. Sensitive questions and concerns can be handled in a supportive and polite way.

Appointment booking

Don’t waste time with missed appointments, our healthcare answering services are designed to make your front office more efficient. Let us handle scheduling, cancellations and reminders.

Urgent queries

During peak periods our clinic answering service can help patients requiring immediate attention. Our trained team can screen and prioritise calls, so appropriate action is taken quickly.

In summary, our healthcare answering service can benefit alternative health clinics, chiropodists and more. Here at Best Reception we pride ourselves on providing cost-effective solutions.

Telephone answering equipment
Virtual receptionist answering calls for businesses
Telephone answering equipment

Why choose our telehpone answering service?

Here at Best Reception, we offer an unrivalled healthcare answering service that we can tailor to meet the unique needs of your business or clinic. For example:

Whether you need a business or medical office answering service, our operators can handle queries as well as admin support tasks. When you are busy we can ensure your calls get answered.

From dental clinics to hypnotherapists, everyone wants happy patients, and a telephone answering service can ensure they speak to a real person every time they call.

We won’t direct your patients to overseas call handling centres, all our trained receptionists are UK based. Our personal touch means callers get the answers they need quickly.

Using a medical telephone answering service means you don’t need to worry about incoming calls, so staff can focus on the needs of your patients. Become more productive and professional.

With our flexible call answering packages we have a solution for healthcare businesses of all sizes. Your own productivity will also improve as you spend less time taking calls.

Overheads are rising, but our medical answering service can help you to reduce your employment costs. Outsourcing means you avoid the burden of taxes, national insurance and pensions.

Let us answer your calls for FREE

Discover how the Best Reception team can support your business, saving you time and money. We offer a FREE 14-day trial, sign up today!

We will use your existing tools or suggest healthcare alternatives

Our call handling packages

Telephone Answering Service

Our phone answering service is ideal for small businesses that need a team of friendly receptionists working remotely to manage all their customer enquiries, call transfers, and message taking.

Virtual Receptionist and Appointment Booking

Our virtual receptionist package builds upon the features of our phone answering service and is tailored for businesses that need a virtual receptionist to not only handle incoming calls but also manage their diary and book appointments.

This service gives you time to focus on the most important, and profitable, aspects of your business.

Switchboard / Virtual Call Centre

For companies with larger teams and a high volume of calls, this service is well-suited. Our UK-based receptionists will handle your switchboard, answering every call in a courteous and professional manner.

Why choose Best Reception?

Our mission is to end the frustration some business owners feel when dealing with telephone calls. Using our team of UK-based call answering professionals, we will allow you to concentrate on your day job.

As one of the UK’s leading phone answering services, we are the people you can trust to represent your business. In fact, we believe there are many more reasons why you should choose us.

Firstly, we understand that every company is different, which is why we create a personal solution to deliver results. Whether you are a sole trader or a global empire, we believe our friendly, personal approach can improve your business communication.

Our relationship with every client is based on trust. From the first to the final call of the day, our customers need to believe that we will provide a professional and reliable service.
So what makes us special?

✅ Personal service is at the heart of everything we do
✅ We are proud to represent your business
✅ Training and development is part of our ethos
✅ We want your business to succeed

Based in Ware, Hertfordshire, we carefully select every member of our call answering team who all complete an in-depth internal training and development programme. We put our people first, as we recognise that happy employees make great employees.
We are also keen to support our local community by getting involved in events and fundraising campaigns.

Playing an active part in the local and national business community is a big part of who we are.

Find out more:

Read our reviews on TrustPilot

Read our latest blogs

Don’t forget, we offer a FREE two-week trial, so you can see how we can transform your business.

How to get started

Your journey starts with our friendly customer service team. This is when you can experience our service first hand, and describe your requirements so Best Reception can create the ideal solution for you.

We will collect all the information we need to arrange your FREE trial. Our experts will create your call handling instructions and brief members of your team – then we can start taking your calls!

Experience how Best Reception works from the first call. With your feedback, we will fine tune our service to deliver even better results for your business. At the end of the trial period, we will compile a detailed report with our recommendations.

At the end of the trial, most of our clients decide to continue to use our service. Our receptionists will continue to support your business, while keeping you informed of progress. You can relax, knowing that your calls are being answered by the professionals.

Combine with a professional number

Why not use our phone answering service alongside a virtual number to further your professional image? With a one-time fee, healthcare clients who use our call handling packages can benefit from FREE unlimited monthly usage.

Choose from a range of options, including Local Numbers, National Numbers, and Freephone Numbers, to enhance your healthcare practice. When customers dial your virtual number, they will be seamlessly connected to your existing direct dial and mobile numbers, according to your preferences.

By acquiring a local phone number, your healthcare business gains a physical presence and appeals to customers who prefer supporting local providers. Best Reception can allocate virtual local numbers to your practice in any town or city across the UK.

Additionally, we offer the option of a Freephone number (0800 / 0300) to enhance your brand image and advertising, instilling trust and credibility in potential patients.

Our virtual numbers are competitively priced, and you have the advantage of retaining the number indefinitely, even if they choose to discontinue our services.

What our clients say

Read our 5-star reviews on Truspilot

Best Reception
Based on 33 reviews
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14:39 03 Oct 23
I've been using Best Reception for a few months and so far their service has been excellent and far superior to the previous company that I used.
Richard ShirbonRichard Shirbon
14:13 27 May 22
I've used Best Reception for around 1 year now. I've found the service superb. My customers comment on how cheerful and professional the call handling is. They are always looking to help and do their job better. How proficient Best Reception is at their job has even helped me from time to time with the extra details noted on conversations by the call handlers. Excellent service and well worth it's money.
InTune ClinicInTune Clinic
13:04 08 Mar 22
Best reception have been a godsend to our small clinic in Gateshead.We were recommended them by our business coach as we were having difficulty in booking patients in and guiding them to our premises.Completely changed the game having them step in. Our stress levels dropped massively!Definitely use them!
Jennifer RimmerJennifer Rimmer
14:34 23 Feb 22
I used Best Reception for 2 years during a particularly busy period when my location-based Reception was unable to use Cliniko as I moved away from a paper-based diary. Knowing someone would answer the telephone quickly, reliably and make bookings on my diary accurately while I was busy with patients was reassuring and took a load of stress off me. Any issues that arose were minor, quickly resolved with the team managers, communication was great. Overall I wouldn't hesitate to use them again - great service & good value for money.
Angela StevensonAngela Stevenson
15:05 09 Dec 21
Efficient and friendly service. 😊 Edit - 2021 a year later -Best reception continually give an excellent service and have been so supportive during this very difficult year. Also more recently I have had 2 patients in the last week comment what a pleasant receptionist I have - and how friendly helpful and clear she is. Well done best reception staff!
Foot Factor has been working with Best Reception for many years - they are an amazing team, very professional and always ready (and able!) to adapt to regular changes we make in our diary. Our clients appreciate an easy booking service, they're surprised not to find the receptionist at the clinic when they come for their appointment. We appreciate a small, friendly, dedicated team who really know Foot Factor well. Thank you!

Let us answer your calls for FREE

Discover how the Best Reception team can support your business, saving you time and money. We offer a FREE 14-day trial, sign up today!

Frequently Asked Questions

If you are still wondering about the benefits of our services, or have a burning question, hopefully you will find the answer below.

Using a professional healthcare answering service offers numerous advantages:

Patient care: every patient call is handled with care and compassion by trained operators. Offer personal assistance, answer enquiries and offer support, improving the overall patient experience.

Appointment management: remove the burden of diary bookings by allowing professional receptionists to handle scheduling, cancellations and administrative burdens.

Customer loyalty: the personal touch provided by a dedicated answering service projects a professional image for your healthcare practice. Become known for a reliable and quality service.

Cost-effective solution: remove the need to hire additional staff for call handling by outsourcing to a healthcare answering service. Flexible options are available for a range of budgets.

Smoother workflow: without the hassle of incoming calls, you can focus on delivering quality patient care. Improve the patient experience by optimising your internal procedures.

Confidentiality: telephone answering services prioritise patient privacy and adhere to strict confidentiality standards, ensuring that sensitive medical information is handled securely.

In summary, a telephone answering service empowers healthcare providers to deliver exceptional patient care while improving their professional image. It provides the peace of mind that every patient call is handled promptly.

Almost all phone systems can be set to divert in just a few moments. We provide you with a dedicated phone number which you divert your calls to when you are in a meeting, on the other line or simply unavailable. When your caller telephones your business, the call is seamlessly diverted to your Best Reception Virtual PA who will instantly know that the call is for your company.  The receptionist will then answer in your company’s name and deal with the call as per your instructions.

When you join Best Reception we will go through all the information with you that we need to fully understand your business. All our staff will then be trained on your company before they answer any calls for you.

However you would like us to, normally along the line of “Good Morning/Afternoon, “Your Company Name”, how can I help you”…. but it is up to you.

Absolutely! We actively encourage our potential customers to try our service for FREE for 2 weeks without any obligation.

Our call answering team are UK based and work from our offices in Ware, Hertfordshire.