Call Handling
Whether you are an acupuncturist or a sports therapist, your business can benefit from a professional phone answering service. Read on to learn how our cost-effective packages can give you more time to look after your patients.
Professional image
We offer an answering service for healthcare businesses who receive a high volume of calls. Appointment scheduling, general queries and emergencies can all be handled promptly and professionally.
Patient care
Your callers want to hear a human voice, which is why our medical call answering service uses trained receptionists. Sensitive questions and concerns can be handled in a supportive and polite way.
Appointment booking
Don’t waste time with missed appointments, our healthcare answering services are designed to make your front office more efficient. Let us handle scheduling, cancellations and reminders.
Urgent queries
During peak periods our clinic answering service can help patients requiring immediate attention. Our trained team can screen and prioritise calls, so appropriate action is taken quickly.
In summary, our healthcare answering service can benefit alternative health clinics, chiropodists and more. Here at Best Reception we pride ourselves on providing cost-effective solutions.
Here at Best Reception, we offer an unrivalled healthcare answering service that we can tailor to meet the unique needs of your business or clinic. For example:
Whether you need a business or medical office answering service, our operators can handle queries as well as admin support tasks. When you are busy we can ensure your calls get answered.
From dental clinics to hypnotherapists, everyone wants happy patients, and a telephone answering service can ensure they speak to a real person every time they call.
We won’t direct your patients to overseas call handling centres, all our trained receptionists are UK based. Our personal touch means callers get the answers they need quickly.
Using a medical telephone answering service means you don’t need to worry about incoming calls, so staff can focus on the needs of your patients. Become more productive and professional.
With our flexible call answering packages we have a solution for healthcare businesses of all sizes. Your own productivity will also improve as you spend less time taking calls.
Overheads are rising, but our medical answering service can help you to reduce your employment costs. Outsourcing means you avoid the burden of taxes, national insurance and pensions.
Discover how the Best Reception team can support your business, saving you time and money. We offer a FREE 14-day trial, sign up today!
Our virtual receptionist package builds upon the features of our phone answering service and is tailored for businesses that need a virtual receptionist to not only handle incoming calls but also manage their diary and book appointments.
This service gives you time to focus on the most important, and profitable, aspects of your business.
For companies with larger teams and a high volume of calls, this service is well-suited. Our UK-based receptionists will handle your switchboard, answering every call in a courteous and professional manner.
Our mission is to end the frustration some business owners feel when dealing with telephone calls. Using our team of UK-based call answering professionals, we will allow you to concentrate on your day job.
As one of the UK’s leading phone answering services, we are the people you can trust to represent your business. In fact, we believe there are many more reasons why you should choose us.
Firstly, we understand that every company is different, which is why we create a personal solution to deliver results. Whether you are a sole trader or a global empire, we believe our friendly, personal approach can improve your business communication.
Our relationship with every client is based on trust. From the first to the final call of the day, our customers need to believe that we will provide a professional and reliable service.
So what makes us special?
✅ Personal service is at the heart of everything we do
✅ We are proud to represent your business
✅ Training and development is part of our ethos
✅ We want your business to succeed
Based in Ware, Hertfordshire, we carefully select every member of our call answering team who all complete an in-depth internal training and development programme. We put our people first, as we recognise that happy employees make great employees.
We are also keen to support our local community by getting involved in events and fundraising campaigns.
Playing an active part in the local and national business community is a big part of who we are.
Find out more:
Read our reviews on TrustPilot
Don’t forget, we offer a FREE two-week trial, so you can see how we can transform your business.
Your journey starts with our friendly customer service team. This is when you can experience our service first hand, and describe your requirements so Best Reception can create the ideal solution for you.
We will collect all the information we need to arrange your FREE trial. Our experts will create your call handling instructions and brief members of your team – then we can start taking your calls!
Experience how Best Reception works from the first call. With your feedback, we will fine tune our service to deliver even better results for your business. At the end of the trial period, we will compile a detailed report with our recommendations.
At the end of the trial, most of our clients decide to continue to use our service. Our receptionists will continue to support your business, while keeping you informed of progress. You can relax, knowing that your calls are being answered by the professionals.
Why not use our phone answering service alongside a virtual number to further your professional image? With a one-time fee, healthcare clients who use our call handling packages can benefit from FREE unlimited monthly usage.
Choose from a range of options, including Local Numbers, National Numbers, and Freephone Numbers, to enhance your healthcare practice. When customers dial your virtual number, they will be seamlessly connected to your existing direct dial and mobile numbers, according to your preferences.
By acquiring a local phone number, your healthcare business gains a physical presence and appeals to customers who prefer supporting local providers. Best Reception can allocate virtual local numbers to your practice in any town or city across the UK.
Additionally, we offer the option of a Freephone number (0800 / 0300) to enhance your brand image and advertising, instilling trust and credibility in potential patients.
Our virtual numbers are competitively priced, and you have the advantage of retaining the number indefinitely, even if they choose to discontinue our services.
Read our 5-star reviews on Truspilot
Discover how the Best Reception team can support your business, saving you time and money. We offer a FREE 14-day trial, sign up today!
Using a professional healthcare answering service offers numerous advantages:
Patient care: every patient call is handled with care and compassion by trained operators. Offer personal assistance, answer enquiries and offer support, improving the overall patient experience.
Appointment management: remove the burden of diary bookings by allowing professional receptionists to handle scheduling, cancellations and administrative burdens.
Customer loyalty: the personal touch provided by a dedicated answering service projects a professional image for your healthcare practice. Become known for a reliable and quality service.
Cost-effective solution: remove the need to hire additional staff for call handling by outsourcing to a healthcare answering service. Flexible options are available for a range of budgets.
Smoother workflow: without the hassle of incoming calls, you can focus on delivering quality patient care. Improve the patient experience by optimising your internal procedures.
Confidentiality: telephone answering services prioritise patient privacy and adhere to strict confidentiality standards, ensuring that sensitive medical information is handled securely.
In summary, a telephone answering service empowers healthcare providers to deliver exceptional patient care while improving their professional image. It provides the peace of mind that every patient call is handled promptly.
Almost all phone systems can be set to divert in just a few moments. We provide you with a dedicated phone number which you divert your calls to when you are in a meeting, on the other line or simply unavailable. When your caller telephones your business, the call is seamlessly diverted to your Best Reception Virtual PA who will instantly know that the call is for your company. The receptionist will then answer in your company’s name and deal with the call as per your instructions.
When you join Best Reception we will go through all the information with you that we need to fully understand your business. All our staff will then be trained on your company before they answer any calls for you.
However you would like us to, normally along the line of “Good Morning/Afternoon, “Your Company Name”, how can I help you”…. but it is up to you.
Absolutely! We actively encourage our potential customers to try our service for FREE for 2 weeks without any obligation.
Our call answering team are UK based and work from our offices in Ware, Hertfordshire.
Trial our call handling service for two weeks.
Call us today for FREE on:
0800 0430084 or 01992 531000
reception@bestreception.co.uk
Registered in England and Wales No. 5970842
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