Whether you are the owner of a small boutique travel agency, offering specific holiday packages to select destinations, or the manager of a larger agency, with multiple branches, it is vital for your success that all your new enquiries and existing customer queries are dealt with quickly and efficiently.
What happens to your calls if they are not answered? Potential Holiday makers will not only take their business elsewhere if they cannot get through, but also if they are not persuaded that your travel agents is the best agency to organise their holiday!
As a small agency, it may not be cost effective to employ full time reception staff, or alternatively, for larger agencies, having a virtual reception can support an existing team you have in place, ensuring that missed phone calls do not lead to missed business!
Whatever your requirements, Best Reception can offer you a tailor-made service to suit your travel agency, whether you would like a simple message taking service, or a fully fledged customer helpdesk, to deal with your callers’ questions and queries.
Your Virtual receptionist can take payments for you if you so wish, from your customers wishing to pay deposits or any outstanding balance. What’s more, they can also advise your callers or any aspects of your agency, from prices, all your holiday packages and deals, right through to flight information. Your Receptionist can even send out brochures on request.