Call Handling
The reputation and ultimate success of your law firm depends on your ability to communicate with clients, colleagues and third parties. Cultivating a good first impression involves a prompt and professional response to phone calls. However, busy periods and remote staff means this can be a challenge. Read on to discover the benefits of using a law firm answering service.
Customer service
New enquiries may go elsewhere if their calls go unanswered. Using a phone answering service for lawyers means calls are answered promptly, improving customer satisfaction.
Professional image
Having calls answered by a polite and professional receptionist will give clients a positive impression of your law firm. Set yourself apart from the competition by ensuring every client feels valued.
Quote service and appointment booking
Our law firm call answering service ensures new enquiries are answered. We can answer basic questions, book appointments and direct calls to the right people. This reduces returned or redirected calls.
Cost effective
Employing full-time staff is expensive, which is why our virtual receptionists for lawyers is seen as so cost effective. Reduce your overheads while retaining a high-quality, professional service.
Full support
Our trained team act like an extension of your company. They can answer queries, transfer calls or book appointments according to your needs.
Spending too much time managing your diary? Let our lawyer answering service take over your appointment booking.
Discover how the Best Reception team can support your business, saving you time and money. We offer a FREE 14-day trial, sign up today!
Our virtual receptionist package builds upon the features of our phone answering service and is tailored for businesses that need a virtual receptionist to not only handle incoming calls but also manage their diary and book appointments.
This service gives you time to focus on the most important, and profitable, aspects of your business.
For companies with larger teams and a high volume of calls, this service is well-suited. Our UK-based receptionists will handle your switchboard, answering every call in a courteous and professional manner.
Our mission is to end the frustration some business owners feel when dealing with telephone calls. Using our team of UK-based call answering professionals, we will allow you to concentrate on your day job.
As one of the UK’s leading phone answering services, we are the people you can trust to represent your business. In fact, we believe there are many more reasons why you should choose us.
Firstly, we understand that every company is different, which is why we create a personal solution to deliver results. Whether you are a sole trader or a global empire, we believe our friendly, personal approach can improve your business communication.
Our relationship with every client is based on trust. From the first to the final call of the day, our customers need to believe that we will provide a professional and reliable service.
So what makes us special?
✅ Personal service is at the heart of everything we do
✅ We are proud to represent your business
✅ Training and development is part of our ethos
✅ We want your business to succeed
Based in Ware, Hertfordshire, we carefully select every member of our call answering team who all complete an in-depth internal training and development programme. We put our people first, as we recognise that happy employees make great employees.
We are also keen to support our local community by getting involved in events and fundraising campaigns.
Playing an active part in the local and national business community is a big part of who we are. For example, we were proud to sponsor the Collaboration in Practice award at the 2022 Institute of Osteopathy awards ceremony.
Find out more:
Read our reviews on TrustPilot
Don’t forget, we offer a FREE two-week trial, so you can see how we can transform your business.
Your journey starts with our friendly customer service team. This is when you can experience our service first hand, and describe your requirements so Best Reception can create the ideal solution for you.
We will collect all the information we need to arrange your FREE trial. Our experts will create your call handling instructions and brief members of your team – then we can start taking your calls!
Experience how Best Reception works from the first call. With your feedback, we will fine tune our service to deliver even better results for your business. At the end of the trial period, we will compile a detailed report with our recommendations.
At the end of the trial, most of our clients decide to continue to use our service. Our receptionists will continue to support your business, while keeping you informed of progress. You can relax, knowing that your calls are being answered by the professionals.
Why not combine our lawyer answering service with a virtual number? For a one-off fee, Best Reception clients who sign up for a call handling package can enjoy FREE unlimited monthly usage.
We can assign local, national or freephone numbers to your business. When someone calls your virtual number, they will be directed to a landline or mobile number of your choice.
Virtual local phone numbers enable your law firm to appeal to customers in a certain area, without the hassle and expense of having an office in that location. Best Reception can set up virtual local numbers in any UK town or city.
We can also supply freephone numbers (0800 / 0300) for your business, which are great for advertising campaigns.
Best Reception’s virtual numbers are available at competitive prices and your law firm can keep the number forever, even if you change providers.
Read our 5-star reviews on Truspilot
Discover how the Best Reception team can support your business, saving you time and money. We offer a FREE 14-day trial, sign up today!
Communication is vital for law firms looking to be a leader in their sector. However, answering calls for customers promptly and professionally is harder than it sounds.
For busy legal firms with limited staff on site, it can be a challenge to answer every call coming into the office. This is why Best Reception developed a lawyer answering service. Here are some of the benefits:
Professionalism: ensure every phone call is answered quickly by a polite and helpful receptionist. Our trained staff know how to handle various types of calls, and will leave your clients with a positive impression of your law firm. This means they will be more likely to trust and recommend your services.
Support: a virtual receptionist for lawyers means your calls can be answered even when your office is busy. This can be useful when your staff members are on holiday or off sick. Never miss an important call again.
Productivity: allow your lawyers and support team to concentrate on their important tasks, leaving Best Reception to handle the burden of incoming calls.
Flexibility: Best Reception’s lawyer answering service is flexible, so it can fit your business needs. Whether you require appointment scheduling, message taking or call forwarding, we can tailor our service to your law firm.
Well-being: by removing the burden of answering external calls, you can improve the well-being of your team. Get on with your legal business with the support of our experienced call handlers.
Almost all phone systems can be set to divert in just a few moments. We provide you with a dedicated phone number which you divert your calls to when you are in a meeting, on the other line or simply unavailable. When your caller telephones your business, the call is seamlessly diverted to your Best Reception Virtual PA who will instantly know that the call is for your company. The receptionist will then answer in your company’s name and deal with the call as per your instructions.
When you join Best Reception we will go through all the information with you that we need to fully understand your business. All our staff will then be trained on your company before they answer any calls for you.
However you would like us to, normally along the line of “Good Morning/Afternoon, “Your Company Name”, how can I help you”…. but it is up to you.
Absolutely! We actively encourage our potential customers to try our service for FREE for 2 weeks without any obligation.
Our call answering team are UK based and work from our offices in Ware, Hertfordshire.
Trial our call handling service for two weeks.
Call us today for FREE on:
0800 0430084 or 01992 531000
reception@bestreception.co.uk
Registered in England and Wales No. 5970842
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