Over the years, many podiatry clinics have chosen to use a telephone answering service to help their businesses thrive. From sole traders to clinics with multiple locations and practitioners, all podiatrists can benefit from using an answering service. Our services range from taking bookings and payments, to answering any relevant queries from prospective clients, meaning you never miss out on an opportunity to grow your business.
Answering Queries & Protocols
At Best Reception, we appreciate how limited your availability is in the day when you are in between patients. We have found that sometimes the first step to getting a patient to book in is providing reassurance that the practitioner can help, and then answering any queries they have, such as location, pricing and durations.
With our bespoke customer service, you can provide us with any relevant information that you would like us to relay onto your patients. For example, for new patients, some of our podiatry clients prefer us to inform the caller of what to expect during their first appointment. Alternatively, we can inform callers of your protocols prior to their attendance. For example, for biomechanical appointments you may ask for your patients to bring multiple pairs of shoes along with them, or for a chiropody appointment, it may be preferred for a patient to bring along their medical history/any medical information along with them.
We understand the implications that COVID-19 has left for clinics, so if it is preferred you can provide us with the ability to triage your patients, so they are safe to attend their appointment. We can also inform the caller of any protocols that your clinic may have in place, for example some of our clinics prefer patients to wait outside, or to wear a face covering.
Diary Management and Bookings
Here at Best Reception, our speciality is diary management. We can book, cancel and rearrange your patient’s appointments efficiently. We have an understanding of a large variety of diary systems, however if you prefer, you can introduce us to your own booking system.
We understand how overwhelming it may become when managing your diary, especially if you are the sole practitioner of a clinic. By using Best Reception, you always have someone covering your reception, and you can ensure we will get all patient details and book the client in, whilst you get on with treating patients. In addition to this, you will always receive a message with a call summary after the call ends, letting you know what happened on the call and the outcome.
We appreciate the frustration that a practitioner may feel when an appointment is not attended or cancelled with very late notice. To avoid this, we are able to take deposits or full payments, and mention a cancellation policy to patients when booking. We are happy to use your diary software or payment portal to do this, so the payment goes straight to you.
We know that a good customer experience is more than just booking an appointment for a lot of clients. Often they require more information such as directions to your clinic, where the best place to park will be, how long should they expect to be in the appointment and what exactly are they getting for their money. With the information you provide we are able to assist potential patients with most queries allowing you to get on with the important task of treating patients and running your business.
Try our free two week trial
If you are interested in how we can benefit your podiatry clinic, and grow your business, you can sign up to our two week free trial. Please click here for further details.