Professionally handling your firms calls in the UK since 2006.
Whether you are the owner of a small boutique travel agency, offering specific holiday packages to select destinations, or the manager of a larger agency, with multiple branches, it is vital for your success that all your new enquiries and existing customer queries are dealt with quickly and efficiently.
What happens to your calls if they are not answered? Potential Holiday makers will not only take their business elsewhere if they cannot get through, but also if they are not persuaded that your travel agents is the best agency to organise their holiday!
As a small agency, it may not be cost effective to employ full time reception staff, or alternatively, for larger agencies, having a virtual reception can support an existing team you have in place, ensuring that missed phone calls do not lead to missed business!
Whatever your requirements, Best Reception can offer you a tailor-made service to suit your travel agency, whether you would like a simple message taking service, or a fully fledged customer helpdesk, to deal with your callers’ questions and queries.
Your Virtual receptionist can take payments for you if you so wish, from your customers wishing to pay deposits or any outstanding balance. What’s more, they can also advise your callers or any aspects of your agency, from prices, all your holiday packages and deals, right through to flight information. Your Receptionist can even send out brochures on request.
The best place to start is to call our friendly Customer Service Team. You’ll experience our service first hand, can describe your requirement and discuss how you would like Best Reception to work for you.
We’ll obtain all the info we need to arrange your fully functioning free trial. We’ll create your call handling instructions and brief your team – then we’ll start taking your calls!
Your trial will work brilliantly from the first call and, with your feedback, we’ll build on this to even further improve your service. At trial end, we’ll provide a breakdown, anticipated call volumes and recommend a call plan.
If you’d like to continue (most people do!), everything will just keep running for you. To make the most of your service, please keep in contact, keep us up to date and have peace of mind that we’ve got your calls covered.
At Best Reception we can help your business prosper. We can ensure your calls are answered quickly and with care so any new or existing clients are satisfied with the customer service they receive. We understand that client relationships are at the top of your priorities, let us answer your calls so you will be undisturbed by ringing phones, knowing your client are being taken care of.
Almost all phone systems can be set to divert in just a few moments. We provide you with a dedicated phone number which you divert your calls to when you are in a meeting, on the other line or simply unavailable. When your caller telephones your business, the call is seamlessly diverted to your Best Reception Virtual PA who will instantly know that the call is for your company. The receptionist will then answer in your company’s name and deal with the call as per your instructions.
When you join Best Reception we will go through all the information with you that we need to fully understand your business. All our staff will then be trained on your company before they answer any calls for you.
However you would like us to, normally along the line of “Good Morning/Afternoon, “Your Company Name”, how can I help you”…. but it is up to you.
Absolutely! We actively encourage our potential customers to try our service for FREE for 2 weeks without any obligation.
Our call answering team are UK based and work from our offices in Ware, Hertfordshire.