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Call Handling

Telephone Answering Service for Small Businesses

Remove the burden of constantly answering the phone with Best Reception’s professional answering service for small businesses.
small business answering service

Why small businesses need call handling

Small businesses are the backbone of the UK economy, and Best Reception is here to support them. We have created a business phone answering service to help busy business owners struggling to keep up with incoming calls. Read on to learn how our cost-effective packages can give you more time to grow your small business.

Professional business
Using a business answering service helps to portray a professional image as each call is answered promptly by a receptionist. Our call handlers use personalised greetings and can supply information about your business.

Customer experience
A call answering service for small businesses provides a consistent customer experience, based upon prompt and helpful assistance. Potential clients might try elsewhere when calls go unanswered, so virtual receptionists can improve both customer satisfaction and sales.

Increased productivity
Get on with your day job safe in the knowledge that you have the support of our phone answering service for small businesses. With fewer interruptions, you can carry out more essential tasks to help you grow your business.

Not every company can afford a full-time receptionist, but a business call answering service is much more affordable. The time you save not answering calls can be spent completing more work.

In conclusion, a telephone answering service for small businesses is an essential tool for those wishing to improve their customer service, brand image, productivity and sales.
Telephone answering equipment
Virtual receptionist answering calls for businesses
Telephone answering equipment

Why choose our telephone answering service?

Here at Best Reception we believe we offer the best answering service for small businesses. Our range of flexible telephone reception packages means you can find the perfect solution for your organisation. Our personal, professional service offers the following features:
We have designed our business telephone answering service to be scalable and flexible. From start-ups to established firms, we can adapt and grow with your business.
Stop stressing about managing your diary. Our virtual receptionists for small businesses can handle all your appointment booking requirements.

Here at Best Reception we only use UK based staff, so you can have confidence in the reliability and quality of our answering service for small businesses.

Don’t worry about missing a call from a potential big client. Whether you are travelling, in a meeting or on the tools, our friendly team can support you.
Our team of UK based call handlers are here to support your business. They can transfer calls, take a message or book a meeting on your behalf.
Take your customer experience to a new level by using professional receptionists to handle all your calls. How could this benefit your business?

Let us answer your calls for FREE

Discover how the Best Reception team can support your business, saving you time and money. We offer a FREE 14-day trial, sign up today!

We will use your existing tools or suggest leading small business alternatives

Our call handling packages

Telephone Answering Service

Our phone answering service is ideal for small businesses that need a team of friendly receptionists working remotely to manage all their customer enquiries, call transfers, and message taking.

Virtual Receptionist and Appointment Booking

Our virtual receptionist package builds upon the features of our phone answering service and is tailored for businesses that need a virtual receptionist to not only handle incoming calls but also manage their diary and book appointments.

This service gives you time to focus on the most important, and profitable, aspects of your business.

Switchboard / Virtual Call Centre

For companies with larger teams and a high volume of calls, this service is well-suited. Our UK-based receptionists will handle your switchboard, answering every call in a courteous and professional manner.

Why choose Best Reception?

Our mission is to end the frustration some business owners feel when dealing with telephone calls. Using our team of UK-based call answering professionals, we will allow you to concentrate on your day job.

As one of the UK’s leading phone answering services, we are the people you can trust to represent your business. In fact, we believe there are many more reasons why you should choose us.

Firstly, we understand that every company is different, which is why we create a personal solution to deliver results. Whether you are a sole trader or a global empire, we believe our friendly, personal approach can improve your business communication.

Our relationship with every client is based on trust. From the first to the final call of the day, our customers need to believe that we will provide a professional and reliable service.
So what makes us special?

✅ Personal service is at the heart of everything we do
✅ We are proud to represent your business
✅ Training and development is part of our ethos
✅ We want your business to succeed

Based in Ware, Hertfordshire, we carefully select every member of our call answering team who all complete an in-depth internal training and development programme. We put our people first, as we recognise that happy employees make great employees.
We are also keen to support our local community by getting involved in events and fundraising campaigns.

Playing an active part in the local and national business community is a big part of who we are. For example, we were proud to sponsor the Collaboration in Practice award at the 2022 Institute of Osteopathy awards ceremony.

Find out more:

Read our reviews on TrustPilot

Read our latest blogs

Don’t forget, we offer a FREE two-week trial, so you can see how we can transform your business.

How to get started

Your journey starts with our friendly customer service team. This is when you can experience our service first hand, and describe your requirements so Best Reception can create the ideal solution for you.

We will collect all the information we need to arrange your FREE trial. Our experts will create your call handling instructions and brief members of your team – then we can start taking your calls!

Experience how Best Reception works from the first call. With your feedback, we will fine tune our service to deliver even better results for your business. At the end of the trial period, we will compile a detailed report with our recommendations.

At the end of the trial, most of our clients decide to continue to use our service. Our receptionists will continue to support your business, while keeping you informed of progress. You can relax, knowing that your calls are being answered by the professionals.

Combine with a professional number

Many clients see the benefit in combining our answering service for small businesses with our virtual numbers. These cloud-based phone numbers are an ideal solution for businesses who require a professional phone number. For example, they avoid the need to put your mobile number on your website and leaflets.

For a one-off fee, Best Reception clients who use one of our business answering services can enjoy FREE unlimited monthly usage.There are several options available, including local, national and freephone numbers. People who call a virtual number will be directly transferred to your landline or mobile.

A local phone number can give your company a presence in a different region, without the need to move premises. Best Reception can provide virtual local numbers anywhere in the UK.

National and freephone numbers can give a small business the appearance of being a large, national company. Whatever option you choose, our virtual numbers are offered at competitive prices – you can even keep your number if you leave us.

What our clients say

Best Reception
Based on 33 reviews
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14:39 03 Oct 23
I've been using Best Reception for a few months and so far their service has been excellent and far superior to the previous company that I used.
Richard ShirbonRichard Shirbon
14:13 27 May 22
I've used Best Reception for around 1 year now. I've found the service superb. My customers comment on how cheerful and professional the call handling is. They are always looking to help and do their job better. How proficient Best Reception is at their job has even helped me from time to time with the extra details noted on conversations by the call handlers. Excellent service and well worth it's money.
InTune ClinicInTune Clinic
13:04 08 Mar 22
Best reception have been a godsend to our small clinic in Gateshead.We were recommended them by our business coach as we were having difficulty in booking patients in and guiding them to our premises.Completely changed the game having them step in. Our stress levels dropped massively!Definitely use them!
Jennifer RimmerJennifer Rimmer
14:34 23 Feb 22
I used Best Reception for 2 years during a particularly busy period when my location-based Reception was unable to use Cliniko as I moved away from a paper-based diary. Knowing someone would answer the telephone quickly, reliably and make bookings on my diary accurately while I was busy with patients was reassuring and took a load of stress off me. Any issues that arose were minor, quickly resolved with the team managers, communication was great. Overall I wouldn't hesitate to use them again - great service & good value for money.
Angela StevensonAngela Stevenson
15:05 09 Dec 21
Efficient and friendly service. 😊 Edit - 2021 a year later -Best reception continually give an excellent service and have been so supportive during this very difficult year. Also more recently I have had 2 patients in the last week comment what a pleasant receptionist I have - and how friendly helpful and clear she is. Well done best reception staff!
Foot Factor has been working with Best Reception for many years - they are an amazing team, very professional and always ready (and able!) to adapt to regular changes we make in our diary. Our clients appreciate an easy booking service, they're surprised not to find the receptionist at the clinic when they come for their appointment. We appreciate a small, friendly, dedicated team who really know Foot Factor well. Thank you!

Read our 5-star reviews on Truspilot

Let us answer your calls for FREE

Discover how the Best Reception team can support your business, saving you time and money. We offer a FREE 14-day trial, sign up today!

Frequently Asked Questions

If you are still wondering about the benefits of our services, or have a burning question, hopefully you will find the answer below.

Whether you are a sole trader or an ambitious SME, you need to communicate effectively with your customers and suppliers.

Becoming a market leader in your industry is going to be difficult if no-one can get hold of you. Being on the move and meeting clients means it can be a struggle to answer every incoming call. This is why Best Reception developed an answering service for small businesses. Here are some of the main advantages:

Efficiency: imagine that every telephone call is answered promptly by a friendly and professional virtual receptionist. This will leave your customers with a good impression of your business, improving your sales and reputation.

Holiday cover: our business answering service means your calls can be answered when you are on the beach. Never worry about missing an important phone call again.

Time-saving: you and your team can fully concentrate on their day jobs, without being interrupted by incoming phone calls.

Flexibility: Best Reception’s call answering service for small businesses can be tailored to your business requirements. From appointment booking to message taking, tell us what you need.

Stress free: don’t worry about not being able to answer all your calls. Our receptionists can support you so you can get on with your business.

Almost all phone systems can be set to divert in just a few moments. We provide you with a dedicated phone number which you divert your calls to when you are in a meeting, on the other line or simply unavailable. When your caller telephones your business, the call is seamlessly diverted to your Best Reception Virtual PA who will instantly know that the call is for your company.  The receptionist will then answer in your company’s name and deal with the call as per your instructions.

When you join Best Reception we will go through all the information with you that we need to fully understand your business. All our staff will then be trained on your company before they answer any calls for you.

However you would like us to, normally along the line of “Good Morning/Afternoon, “Your Company Name”, how can I help you”…. but it is up to you.

Absolutely! We actively encourage our potential customers to try our service for FREE for 2 weeks without any obligation.

Our call answering team are UK based and work from our offices in Ware, Hertfordshire.