Telephone Answering for Recruitment Agencies

Professionally handling your firms calls in the UK since 2006.

Professional answering service Recruitment Agencies trust

In the Recruitment Industry, perhaps more than any other, it is all about people. Whether it’s the people you recruit for, the people you recruit, or the people who do the recruiting, there are very few industries where people are more important to the success of a business.

In this fiercely competitive market, it is essential to combine an excellent service level and a rapid response with a continually driven approach to generating vacancies and sourcing candidates. All the while, it is essential to ensure regular contact with existing clients and candidates throughout and following the recruitment process; in other words being on the phone.

Whether you recruit for temps or focus on permanent placements, work in a fast-moving division or a more steady search industry, it is vital that any potential enquiry is dealt with promptly, professionally and in such a way that the prospect (candidate or client) doesn’t go to your competitor.

A telephone answering service for recruitment agencies is the perfect solution. Best Reception can answer your calls (regardless of the size of your recruitment consultancy) using your own personalised greeting and;

  • take details of new vacancies or candidate’s details
  • request CVs and advise of recruitment process (“a consultant will be in touch once we’ve received your CV”)
  • handle advertising response
  • screen calls & put through to relevant consultant
  • help ensure you don’t lose a potential client or candidate to a competitor
  • make outbound calls to arrange interviews and coordinate diaries
  • assist in the general admin processesLeaving you and your consultants free to generate fees, visit clients, interview candidates, and focus on that which is important… recruiting!

How our call handling services can help you

High volume switchboard services

Outsource your switchboard to Best Reception to improve customer service, increase phone cover AND save money!

Bespoke Call Handling

Perfect for customer support. Our message taking service is tailored to suit you - instant messages with specific details taken from every call.

Virtual Receptionist Appointment booking

Your virtual telephone answering receptionist can book meetings and monitor your diary to give live, up to date help to your callers.

Message taking and call transferring

Remote phone answering service that can take messages and/or transfer your calls. Please contact us with your requirements.

Try our Recruitment Agencies call handling service for FREE

How it works

The best place to start is to call our friendly Customer Service Team. You’ll experience our service first hand, can describe your requirement and discuss how you would like Best Reception to work for you.

We’ll obtain all the info we need to arrange your fully functioning free trial. We’ll create your call handling instructions and brief your team – then we’ll start taking your calls!

Your trial will work brilliantly from the first call and, with your feedback, we’ll build on this to even further improve your service. At trial end, we’ll provide a breakdown, anticipated call volumes and recommend a call plan.

If you’d like to continue (most people do!), everything will just keep running for you. To make the most of your service, please keep in contact, keep us up to date and have peace of mind that we’ve got your calls covered.

Frequently asked questions

At Best Reception we can help your business prosper. We can ensure your calls are answered quickly and with care so any new or existing clients are satisfied with the customer service they receive. We understand that client relationships are at the top of your priorities, let us answer your calls so you will be undisturbed by ringing phones, knowing your client are being taken care of.

Almost all phone systems can be set to divert in just a few moments. We provide you with a dedicated phone number which you divert your calls to when you are in a meeting, on the other line or simply unavailable. When your caller telephones your business, the call is seamlessly diverted to your Best Reception Virtual PA who will instantly know that the call is for your company.  The receptionist will then answer in your company’s name and deal with the call as per your instructions.

When you join Best Reception we will go through all the information with you that we need to fully understand your business. All our staff will then be trained on your company before they answer any calls for you.

However you would like us to, normally along the line of “Good Morning/Afternoon, “Your Company Name”, how can I help you”…. but it is up to you.

Absolutely! We actively encourage our potential customers to try our service for FREE for 2 weeks without any obligation.

Our call answering team are UK based and work from our offices in Ware, Hertfordshire.

Get started for free

For a 14 DAY FREE TRIAL or just some further information, submit your details & we’ll call you right back!

What would you like to talk to us about?