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Call Handling

Telephone Answering Service for Property Managers

Never miss an urgent call from a tenant or landlord again with Best Reception’s professional property management answering service.
Property manager answering service

Why property managers need call handling

Busy property managers have to juggle maintenance tasks, tenants and landlords across multiple sites. Good communication is essential to ensure everything runs smoothly. However, we understand that it can be a challenge to keep on top of phone enquiries while doing your day-to-day business. This is why we offer a specialist property telephone answering service.

Put an end to catching up on voicemails, as our experienced call handlers can deal with all your incoming phone calls. The main benefits of a property management answering service include displaying a professional image to all your clients and suppliers. Callers will hear a friendly voice who can help them with their query, which builds trust in your company.

Real estate answering services have been proven to increase tenant satisfaction. Having their concerns addressed quickly means tenants will have confidence in their local property manager. We also believe that our call handling service is a cost-effective option as it means you receive fewer interruptions while doing your tasks. This means you can complete your work quicker.

Telephone answering equipment
Virtual receptionist answering calls for businesses
Telephone answering equipment

Why choose our telephone answering service?

Our flexible telephone reception packages means you can design your perfect property management answering service. Using our years of experience, we have devised a range of options to support businesses in every sector. When you choose Best Reception, you will receive a personal, friendly service with the following features:
Whether it is a burst pipe or a power cut, our UK based receptionists can answer your calls swiftly and professionally.
Don’t worry about managing your schedule, as we can handle your calls and book appointments using the latest software.
Our bigger clients use Best Reception as a call centre function, handling a large volume of calls and liaising with other departments.
We deal with clients of all sizes, so we have designed call handling solutions which grow with your property business.
End the frustration of missing calls while travelling or working in noisy areas. Our call handlers can allow you to focus on your business.
Our property management answering service is one way to improve the customer experience for your tenants and landlords.

Let us answer your calls for FREE

Discover how the Best Reception team can support your business, saving you time and money. We offer a FREE 14-day trial, sign up today!

We will use your existing tools or suggest leading property management alternatives

Our call handling packages

Telephone Answering Service

Our phone answering service is ideal for small businesses that need a team of friendly receptionists working remotely to manage all their customer enquiries, call transfers, and message taking.

Virtual Receptionist and Appointment Booking

Our virtual receptionist package builds upon the features of our phone answering service and is tailored for businesses that need a virtual receptionist to not only handle incoming calls but also manage their diary and book appointments.

This service gives you time to focus on the most important, and profitable, aspects of your business.

Switchboard / Virtual Call Centre

For companies with larger teams and a high volume of calls, this service is well-suited. Our UK-based receptionists will handle your switchboard, answering every call in a courteous and professional manner.

Why choose Best Reception?

Our mission is to end the frustration some business owners feel when dealing with telephone calls. Using our team of UK-based call answering professionals, we will allow you to concentrate on your day job.

As one of the UK’s leading phone answering services, we are the people you can trust to represent your business. In fact, we believe there are many more reasons why you should choose us.

Firstly, we understand that every company is different, which is why we create a personal solution to deliver results. Whether you are a sole trader or a global empire, we believe our friendly, personal approach can improve your business communication.

Our relationship with every client is based on trust. From the first to the final call of the day, our customers need to believe that we will provide a professional and reliable service.
So what makes us special?

✅ Personal service is at the heart of everything we do
✅ We are proud to represent your business
✅ Training and development is part of our ethos
✅ We want your business to succeed

Based in Ware, Hertfordshire, we carefully select every member of our call answering team who all complete an in-depth internal training and development programme. We put our people first, as we recognise that happy employees make great employees.
We are also keen to support our local community by getting involved in events and fundraising campaigns.

Playing an active part in the local and national business community is a big part of who we are. For example, we were proud to sponsor the Collaboration in Practice award at the 2022 Institute of Osteopathy awards ceremony.

Find out more:

Read our reviews on TrustPilot

Read our latest blogs

Don’t forget, we offer a FREE two-week trial, so you can see how we can transform your business.

How to get started

Your journey starts with our friendly customer service team. This is when you can experience our service first hand, and describe your requirements so Best Reception can create the ideal solution for you.

We will collect all the information we need to arrange your FREE trial. Our experts will create your call handling instructions and brief members of your team – then we can start taking your calls!

Experience how Best Reception works from the first call. With your feedback, we will fine tune our service to deliver even better results for your business. At the end of the trial period, we will compile a detailed report with our recommendations.

At the end of the trial, most of our clients decide to continue to use our service. Our receptionists will continue to support your business, while keeping you informed of progress. You can relax, knowing that your calls are being answered by the professionals.

Virtual numbers

Here at Best Reception we do more than just answer calls, we also offer property managers the option of using a cloud-based telephone number.

Essentially, this means your business phone number is not linked to a landline or physical premises. Discover the benefits of combining our call handling service with a virtual number. There are four types of virtual numbers to choose from:

Local numbers: these provide your property business with a local presence, without the need to move premises. Tenants will feel they can get issues sorted sooner by calling a local number.

Freephone numbers: free calls for customers using a UK landline or mobile number. Provides tenants with an extra layer of customer service, but your business will be charged for the calls.

National numbers: these are non-geographic 0345 numbers with the same charges as UK landlines. Perfect for property businesses with national coverage.

0330 numbers: non-geographic numbers charged the same as UK local rate numbers. Created by regulator Ofcom as an alternative to premium 08 numbers, 0330 numbers are not linked to locations.

What our clients say

Read our 5-star reviews on Truspilot

Best Reception
Based on 33 reviews
powered by Google
14:39 03 Oct 23
I've been using Best Reception for a few months and so far their service has been excellent and far superior to the previous company that I used.
Richard ShirbonRichard Shirbon
14:13 27 May 22
I've used Best Reception for around 1 year now. I've found the service superb. My customers comment on how cheerful and professional the call handling is. They are always looking to help and do their job better. How proficient Best Reception is at their job has even helped me from time to time with the extra details noted on conversations by the call handlers. Excellent service and well worth it's money.
InTune ClinicInTune Clinic
13:04 08 Mar 22
Best reception have been a godsend to our small clinic in Gateshead.We were recommended them by our business coach as we were having difficulty in booking patients in and guiding them to our premises.Completely changed the game having them step in. Our stress levels dropped massively!Definitely use them!
Jennifer RimmerJennifer Rimmer
14:34 23 Feb 22
I used Best Reception for 2 years during a particularly busy period when my location-based Reception was unable to use Cliniko as I moved away from a paper-based diary. Knowing someone would answer the telephone quickly, reliably and make bookings on my diary accurately while I was busy with patients was reassuring and took a load of stress off me. Any issues that arose were minor, quickly resolved with the team managers, communication was great. Overall I wouldn't hesitate to use them again - great service & good value for money.
Angela StevensonAngela Stevenson
15:05 09 Dec 21
Efficient and friendly service. 😊 Edit - 2021 a year later -Best reception continually give an excellent service and have been so supportive during this very difficult year. Also more recently I have had 2 patients in the last week comment what a pleasant receptionist I have - and how friendly helpful and clear she is. Well done best reception staff!
Foot Factor has been working with Best Reception for many years - they are an amazing team, very professional and always ready (and able!) to adapt to regular changes we make in our diary. Our clients appreciate an easy booking service, they're surprised not to find the receptionist at the clinic when they come for their appointment. We appreciate a small, friendly, dedicated team who really know Foot Factor well. Thank you!

Let us answer your calls for FREE

Discover how the Best Reception team can support your business, saving you time and money. We offer a FREE 14-day trial, sign up today!

Frequently Asked Questions

If you are still wondering about the benefits of our services, or have a burning question, hopefully you will find the answer below.

Using a property management answering service means you never have to miss a query or urgent call again. Virtual receptionists are fully trained and have business experience, so they can answer calls professionally. With our flexible packages we can tailor our support to your business needs, so you only pay for the time and services you use.

Stop relying on voicemails, our call answering service provides a friendly, human voice so customers build trust in your organisation.
You can also stop receiving sales calls that promote services you don’t actually need. Our call handlers can be a barrier and can even get your number removed from marketing databases.

You don’t need to spend thousands of pounds on a full-time member of staff to answer your phone. Our property telephone answering service is flexible, so you only pay for the time and service you use.

Almost all phone systems can be set to divert in just a few moments. We provide you with a dedicated phone number which you divert your calls to when you are in a meeting, on the other line or simply unavailable. When your caller telephones your business, the call is seamlessly diverted to your Best Reception Virtual PA who will instantly know that the call is for your company.  The receptionist will then answer in your company’s name and deal with the call as per your instructions.

When you join Best Reception we will go through all the information with you that we need to fully understand your business. All our staff will then be trained on your company before they answer any calls for you.

However you would like us to, normally along the line of “Good Morning/Afternoon, “Your Company Name”, how can I help you”…. but it is up to you.

Absolutely! We actively encourage our potential customers to try our service for FREE for 2 weeks without any obligation.

Our call answering team are UK based and work from our offices in Ware, Hertfordshire.