Telephone Answering for Online Stores

Professionally handling your firms calls in the UK since 2006.

Professional answering service Online Stores trust

Do you lose out on potential business through not having a telephone ordering service? Or are customers calling your company greeted by a busy tone, or a call waiting message? Many potential customers may be dubious about placing orders online, or will take their business elsewhere if they cannot get through.

Here at Best Reception, we provide a telephone ordering service to many online stores, who have found this to be the perfect solution for their telephone answering requirements. Not only are your calls always answered, but outsourcing your customer service line makes sure that you never miss out on a large clientele of business that prefer to place orders over the phone.

For our clients with online stores, we offer an order taking service in any format they require. Whether you would like us to use an online checkout, sage pay, simply email over orders or any other current system you may use, Best Reception can offer you a tailor-made service to suit the requirements of your business!

Alternatively, we can simply take a message when you are unavailable!

What’s more, we can also provide a customer service line, dealing with any common questions and queries. Using information provided, we can advise on many different aspects of your business, from product recommendations, to return policies, delivery times and even assembly instructions!

How our call handling services can help you

High volume switchboard services

Outsource your switchboard to Best Reception to improve customer service, increase phone cover AND save money!

Bespoke Call Handling

Perfect for customer support. Our message taking service is tailored to suit you - instant messages with specific details taken from every call.

Virtual Receptionist Appointment booking

Your virtual telephone answering receptionist can book meetings and monitor your diary to give live, up to date help to your callers.

Message taking and call transferring

Remote phone answering service that can take messages and/or transfer your calls. Please contact us with your requirements.

Try our Online Stores call handling service for FREE

How it works

The best place to start is to call our friendly Customer Service Team. You’ll experience our service first hand, can describe your requirement and discuss how you would like Best Reception to work for you.

We’ll obtain all the info we need to arrange your fully functioning free trial. We’ll create your call handling instructions and brief your team – then we’ll start taking your calls!

Your trial will work brilliantly from the first call and, with your feedback, we’ll build on this to even further improve your service. At trial end, we’ll provide a breakdown, anticipated call volumes and recommend a call plan.

If you’d like to continue (most people do!), everything will just keep running for you. To make the most of your service, please keep in contact, keep us up to date and have peace of mind that we’ve got your calls covered.

Frequently asked questions

At Best Reception we can help your business prosper. We can ensure your calls are answered quickly and with care so any new or existing clients are satisfied with the customer service they receive. We understand that client relationships are at the top of your priorities, let us answer your calls so you will be undisturbed by ringing phones, knowing your client are being taken care of.

Almost all phone systems can be set to divert in just a few moments. We provide you with a dedicated phone number which you divert your calls to when you are in a meeting, on the other line or simply unavailable. When your caller telephones your business, the call is seamlessly diverted to your Best Reception Virtual PA who will instantly know that the call is for your company.  The receptionist will then answer in your company’s name and deal with the call as per your instructions.

When you join Best Reception we will go through all the information with you that we need to fully understand your business. All our staff will then be trained on your company before they answer any calls for you.

However you would like us to, normally along the line of “Good Morning/Afternoon, “Your Company Name”, how can I help you”…. but it is up to you.

Absolutely! We actively encourage our potential customers to try our service for FREE for 2 weeks without any obligation.

Our call answering team are UK based and work from our offices in Ware, Hertfordshire.

Get started for free

For a 14 DAY FREE TRIAL or just some further information, submit your details & we’ll call you right back!

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