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Call Handling

Telephone Answering Service for Law Firms

Best Reception’s professional lawyer answering service means you will never miss an urgent telephone call to your law firm.
law answering service

Why law firms needs call handling

The reputation and ultimate success of your law firm depends on your ability to communicate with clients, colleagues and third parties. Cultivating a good first impression involves a prompt and professional response to phone calls. However, busy periods and remote staff means this can be a challenge. Read on to discover the benefits of using a law firm answering service.

Customer service
New enquiries may go elsewhere if their calls go unanswered. Using a phone answering service for lawyers means calls are answered promptly, improving customer satisfaction.

Professional image
Having calls answered by a polite and professional receptionist will give clients a positive impression of your law firm. Set yourself apart from the competition by ensuring every client feels valued.

Quote service and appointment booking
Our law firm call answering service ensures new enquiries are answered.  We can answer basic questions, book appointments and direct calls to the right people. This reduces returned or redirected calls.

Cost effective
Employing full-time staff is expensive, which is why our virtual receptionists for lawyers is seen as so cost effective. Reduce your overheads while retaining a high-quality, professional service.

Full support
Our trained team act like an extension of your company. They can answer queries, transfer calls or book appointments according to your needs.

Telephone answering equipment
Virtual receptionist answering calls for businesses
Telephone answering equipment

Why choose our lawyer answering service?

Here at Best Reception we have created flexible telephone reception packages so you can find the optimal law firm answering service. Our virtual receptionists offer a personal, professional service with the following features:
Improve your standard of customer service as our receptionists can answer queries, offer guidance and transfer calls swiftly.

Spending too much time managing your diary? Let our lawyer answering service take over your appointment booking

Best Reception only uses UK based call handlers, which means we are best placed to serve you and your legal firm.
Remove the worry of missing important calls when travelling or attending meetings. Our call handlers have got you covered.
Our virtual receptionists for lawyers can offer your firm an extra layer of support by answering calls when everyone is busy.
Our phone answering service for lawyers is a powerful tool to take your customer experience to the next level.

Let us answer your calls for FREE

Discover how the Best Reception team can support your business, saving you time and money. We offer a FREE 14-day trial, sign up today!

We will use your existing tools or suggest leading law firm alternatives

Our call handling packages

Telephone Answering Service

Our phone answering service is ideal for small businesses that need a team of friendly receptionists working remotely to manage all their customer enquiries, call transfers, and message taking.

Virtual Receptionist and Appointment Booking

Our virtual receptionist package builds upon the features of our phone answering service and is tailored for businesses that need a virtual receptionist to not only handle incoming calls but also manage their diary and book appointments.

This service gives you time to focus on the most important, and profitable, aspects of your business.

Switchboard / Virtual Call Centre

For companies with larger teams and a high volume of calls, this service is well-suited. Our UK-based receptionists will handle your switchboard, answering every call in a courteous and professional manner.

Why choose Best Reception?

Our mission is to end the frustration some business owners feel when dealing with telephone calls. Using our team of UK-based call answering professionals, we will allow you to concentrate on your day job.

As one of the UK’s leading phone answering services, we are the people you can trust to represent your business. In fact, we believe there are many more reasons why you should choose us.

Firstly, we understand that every company is different, which is why we create a personal solution to deliver results. Whether you are a sole trader or a global empire, we believe our friendly, personal approach can improve your business communication.

Our relationship with every client is based on trust. From the first to the final call of the day, our customers need to believe that we will provide a professional and reliable service.
So what makes us special?

✅ Personal service is at the heart of everything we do
✅ We are proud to represent your business
✅ Training and development is part of our ethos
✅ We want your business to succeed

Based in Ware, Hertfordshire, we carefully select every member of our call answering team who all complete an in-depth internal training and development programme. We put our people first, as we recognise that happy employees make great employees.
We are also keen to support our local community by getting involved in events and fundraising campaigns.

Playing an active part in the local and national business community is a big part of who we are. For example, we were proud to sponsor the Collaboration in Practice award at the 2022 Institute of Osteopathy awards ceremony.

Find out more:

Read our reviews on TrustPilot

Read our latest blogs

Don’t forget, we offer a FREE two-week trial, so you can see how we can transform your business.

How to get started

Your journey starts with our friendly customer service team. This is when you can experience our service first hand, and describe your requirements so Best Reception can create the ideal solution for you.

We will collect all the information we need to arrange your FREE trial. Our experts will create your call handling instructions and brief members of your team – then we can start taking your calls!

Experience how Best Reception works from the first call. With your feedback, we will fine tune our service to deliver even better results for your business. At the end of the trial period, we will compile a detailed report with our recommendations.

At the end of the trial, most of our clients decide to continue to use our service. Our receptionists will continue to support your business, while keeping you informed of progress. You can relax, knowing that your calls are being answered by the professionals.

Virtual numbers

Why not combine our lawyer answering service with a virtual number? For a one-off fee, Best Reception clients who sign up for a call handling package can enjoy FREE unlimited monthly usage.

We can assign local, national or freephone numbers to your business. When someone calls your virtual number, they will be directed to a landline or mobile number of your choice.

Virtual local phone numbers enable your law firm to appeal to customers in a certain area, without the hassle and expense of having an office in that location. Best Reception can set up virtual local numbers in any UK town or city.

We can also supply freephone numbers (0800 / 0300) for your business, which are great for advertising campaigns.

Best Reception’s virtual numbers are available at competitive prices and your law firm can keep the number forever, even if you change providers.

What our clients say

Best Reception
Based on 33 reviews
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14:39 03 Oct 23
I've been using Best Reception for a few months and so far their service has been excellent and far superior to the previous company that I used.
Richard ShirbonRichard Shirbon
14:13 27 May 22
I've used Best Reception for around 1 year now. I've found the service superb. My customers comment on how cheerful and professional the call handling is. They are always looking to help and do their job better. How proficient Best Reception is at their job has even helped me from time to time with the extra details noted on conversations by the call handlers. Excellent service and well worth it's money.
InTune ClinicInTune Clinic
13:04 08 Mar 22
Best reception have been a godsend to our small clinic in Gateshead.We were recommended them by our business coach as we were having difficulty in booking patients in and guiding them to our premises.Completely changed the game having them step in. Our stress levels dropped massively!Definitely use them!
Jennifer RimmerJennifer Rimmer
14:34 23 Feb 22
I used Best Reception for 2 years during a particularly busy period when my location-based Reception was unable to use Cliniko as I moved away from a paper-based diary. Knowing someone would answer the telephone quickly, reliably and make bookings on my diary accurately while I was busy with patients was reassuring and took a load of stress off me. Any issues that arose were minor, quickly resolved with the team managers, communication was great. Overall I wouldn't hesitate to use them again - great service & good value for money.
Angela StevensonAngela Stevenson
15:05 09 Dec 21
Efficient and friendly service. 😊 Edit - 2021 a year later -Best reception continually give an excellent service and have been so supportive during this very difficult year. Also more recently I have had 2 patients in the last week comment what a pleasant receptionist I have - and how friendly helpful and clear she is. Well done best reception staff!
Foot Factor has been working with Best Reception for many years - they are an amazing team, very professional and always ready (and able!) to adapt to regular changes we make in our diary. Our clients appreciate an easy booking service, they're surprised not to find the receptionist at the clinic when they come for their appointment. We appreciate a small, friendly, dedicated team who really know Foot Factor well. Thank you!

Read our 5-star reviews on Truspilot

Let us answer your calls for FREE

Discover how the Best Reception team can support your business, saving you time and money. We offer a FREE 14-day trial, sign up today!

Frequently Asked Questions

If you are still wondering about the benefits of our services, or have a burning question, hopefully you will find the answer below.

Communication is vital for law firms looking to be a leader in their sector. However, answering calls for customers promptly and professionally is harder than it sounds.

For busy legal firms with limited staff on site, it can be a challenge to answer every call coming into the office. This is why Best Reception developed a lawyer answering service. Here are some of the benefits:

Professionalism: ensure every phone call is answered quickly by a polite and helpful receptionist. Our trained staff know how to handle various types of calls, and will leave your clients with a positive impression of your law firm. This means they will be more likely to trust and recommend your services.

Support: a virtual receptionist for lawyers means your calls can be answered even when your office is busy. This can be useful when your staff members are on holiday or off sick. Never miss an important call again.

Productivity: allow your lawyers and support team to concentrate on their important tasks, leaving Best Reception to handle the burden of incoming calls.

Flexibility: Best Reception’s lawyer answering service is flexible, so it can fit your business needs. Whether you require appointment scheduling, message taking or call forwarding, we can tailor our service to your law firm.

Well-being: by removing the burden of answering external calls, you can improve the well-being of your team. Get on with your legal business with the support of our experienced call handlers.

Almost all phone systems can be set to divert in just a few moments. We provide you with a dedicated phone number which you divert your calls to when you are in a meeting, on the other line or simply unavailable. When your caller telephones your business, the call is seamlessly diverted to your Best Reception Virtual PA who will instantly know that the call is for your company.  The receptionist will then answer in your company’s name and deal with the call as per your instructions.

When you join Best Reception we will go through all the information with you that we need to fully understand your business. All our staff will then be trained on your company before they answer any calls for you.

However you would like us to, normally along the line of “Good Morning/Afternoon, “Your Company Name”, how can I help you”…. but it is up to you.

Absolutely! We actively encourage our potential customers to try our service for FREE for 2 weeks without any obligation.

Our call answering team are UK based and work from our offices in Ware, Hertfordshire.