Telephone Answering for IT Support

Professionally handling your firms calls in the UK since 2006.

Professional answering service IT Support trust

At Best Reception we understand how important it is that when customers are having issues with their technology, that they get answered quickly and with a friendly voice. When you are in the middle of solving a problem the phone ringing can be really distracting and can delay the tasks at hand. We can help you by answering all of your calls, raising tickets for you and booking in appointments to fix their devices.

Doing repairs, managing bookings and answering calls can be difficult, and multitasking can distract you from getting the job done. Not being able to answer the phone can prevent you from gaining new business and can affect your business’ progression. We can help your business flourish.

Every new or existing client will be greeted with great customer service and will end the call knowing their technology is in trusted hands. If you have an in-house receptionist already we can answer any calls that may come through when they are already on another line, or we can be your full-time reception team.

We can also book any appointments, whether those are customers dropping off their technology, or a time for you to login remotely, we can book them all. We can use an existing diary that you already have in place or suggest a new diary system that will be adapted to your needs. If you don’t use a diary system, we can also take messages and raise tickets to ensure the issues are queued to be solved. Any information you require from this first call we can obtain and send to you immediately.

Best Reception is the best choice for your business in every way. We can help build your business and help you prosper. There will never be a task or job that is late or unfinished as the phone will never distract you. We will pick up every new or existing enquiry to ensure your clientele are left feeling happy.

How our call handling services can help you

High volume switchboard services

Outsource your switchboard to Best Reception to improve customer service, increase phone cover AND save money!

Bespoke Call Handling

Perfect for customer support. Our message taking service is tailored to suit you - instant messages with specific details taken from every call.

Virtual Receptionist Appointment booking

Your virtual telephone answering receptionist can book meetings and monitor your diary to give live, up to date help to your callers.

Message taking and call transferring

Remote phone answering service that can take messages and/or transfer your calls. Please contact us with your requirements.

Try our IT Support call handling service for FREE

How it works

The best place to start is to call our friendly Customer Service Team. You’ll experience our service first hand, can describe your requirement and discuss how you would like Best Reception to work for you.

We’ll obtain all the info we need to arrange your fully functioning free trial. We’ll create your call handling instructions and brief your team – then we’ll start taking your calls!

Your trial will work brilliantly from the first call and, with your feedback, we’ll build on this to even further improve your service. At trial end, we’ll provide a breakdown, anticipated call volumes and recommend a call plan.

If you’d like to continue (most people do!), everything will just keep running for you. To make the most of your service, please keep in contact, keep us up to date and have peace of mind that we’ve got your calls covered.

Frequently asked questions

At Best Reception we can help your business prosper. We can ensure your calls are answered quickly and with care so any new or existing clients are satisfied with the customer service they receive. We understand that client relationships are at the top of your priorities, let us answer your calls so you will be undisturbed by ringing phones, knowing your client are being taken care of.

Almost all phone systems can be set to divert in just a few moments. We provide you with a dedicated phone number which you divert your calls to when you are in a meeting, on the other line or simply unavailable. When your caller telephones your business, the call is seamlessly diverted to your Best Reception Virtual PA who will instantly know that the call is for your company.  The receptionist will then answer in your company’s name and deal with the call as per your instructions.

When you join Best Reception we will go through all the information with you that we need to fully understand your business. All our staff will then be trained on your company before they answer any calls for you.

However you would like us to, normally along the line of “Good Morning/Afternoon, “Your Company Name”, how can I help you”…. but it is up to you.

Absolutely! We actively encourage our potential customers to try our service for FREE for 2 weeks without any obligation.

Our call answering team are UK based and work from our offices in Ware, Hertfordshire.

Get started for free

For a 14 DAY FREE TRIAL or just some further information, submit your details & we’ll call you right back!

What would you like to talk to us about?