Telephone Answering for IT Support

Professionally handling your firms calls in the UK since 2006.

Professional Answering Service That IT Support Can Trust

IT support firms of all sizes have chosen Best Reception as the perfect solution to their telephone answering requirements. Outsourcing many aspects of their businesses, from telephone support calls, and logging of faults, to the booking of call-outs, has proven to be cost and time effective for their businesses.

We have a large client base in this industry, ranging from independent IT support engineers to larger support services, all having a tailor-made service to suit their requirements! Best Reception can provide you with a simple message-taking service, for when you are away from the office or even a booking service to arrange your call-outs!

What’s more, if you require it, Best Reception can provide you with a fully-fledged IT Support service, remotely logging onto your system to log faults and manage enquires.

For larger firms, your costs of ensuring your switchboard is fully staffed can be drastically reduced without compromising quality by outsourcing some or all of your calls (i.e. overspill or the entire switchboard) to your virtual reception service.

Calls can be put through to you (and your staff/departments) anywhere or messages taken as required.
Information obtained from every call based on your specific requirements (i.e. details of faults, error codes.)

How Our Call Handling Services Can Help You

High volume switchboard services

Outsource your switchboard to Best Reception to improve customer service, increase phone cover AND save money!

Bespoke Call Handling

Perfect for customer support. Our message taking service is tailored to suit you - instant messages with specific details taken from every call.

Virtual Receptionist Appointment booking

Your virtual telephone answering receptionist can book meetings and monitor your diary to give live, up to date help to your callers.

Message taking and call transferring

Remote phone answering service that can take messages and/or transfer your calls. Please contact us with your requirements.

Try our IT Support Call Handling Service for FREE

How it works

The best place to start is to call our friendly Customer Service Team. You’ll experience our service first hand, can describe your requirement and discuss how you would like Best Reception to work for you.

We’ll obtain all the info we need to arrange your fully functioning free trial. We’ll create your call handling instructions and brief your team – then we’ll start taking your calls!

Your trial will work brilliantly from the first call and, with your feedback, we’ll build on this to even further improve your service. At trial end, we’ll provide a breakdown, anticipated call volumes and recommend a call plan.

If you’d like to continue (most people do!), everything will just keep running for you. To make the most of your service, please keep in contact, keep us up to date and have peace of mind that we’ve got your calls covered.

Frequently asked questions

At Best Reception we can help your business prosper. We can ensure your calls are answered quickly and with care so any new or existing clients are satisfied with the customer service they receive. We understand that client relationships are at the top of your priorities, let us answer your calls so you will be undisturbed by ringing phones, knowing your client are being taken care of.

Almost all phone systems can be set to divert in just a few moments. We provide you with a dedicated phone number which you divert your calls to when you are in a meeting, on the other line or simply unavailable. When your caller telephones your business, the call is seamlessly diverted to your Best Reception Virtual PA who will instantly know that the call is for your company.  The receptionist will then answer in your company’s name and deal with the call as per your instructions.

When you join Best Reception we will go through all the information with you that we need to fully understand your business. All our staff will then be trained on your company before they answer any calls for you.

However you would like us to, normally along the line of “Good Morning/Afternoon, “Your Company Name”, how can I help you”…. but it is up to you.

Absolutely! We actively encourage our potential customers to try our service for FREE for 2 weeks without any obligation.

Our call answering team are UK based and work from our offices in Ware, Hertfordshire.