Telephone Answering for Holiday Resorts

Professionally handling your firms calls in the UK since 2006.

Professional Answering Service That Holiday Resorts Can Trust

How does your resort deal with its potential new enquiries? Are your callers greeted by a voicemail, busy tone or “call waiting” message if they cannot get through? Do you lose out on potential business if calls go unanswered?

Here at Best Reception, we understand that when running a holiday resort, your main priority is to cater to the needs of your guests. The day to day running of your resort can monopolise the majority of your time, and as a result of this many different types of resorts, from Ski Chalets right through to beach resorts, use Best Receptions telephone answering service to answer their calls and manage their bookings.

For many of our clients in this industry, our virtual reception provides them with a full time receptionist to cater to the needs of their callers, whether you simply require a message taking service for when you are unavailable, or would like your virtual receptionist to manage your bookings (i.e taking deposits).

What’s more, your virtual receptionist can answer your callers’ questions. We can advise your callers on all aspects of your resort, from your prices, availability, accommodation, right through to flight transfers and details of local tourist attractions! For your potential new guests – we can answer their queries and questions, and even get them booked for a holiday, while you are catering to the needs of your current guests!

How Our Call Handling Services Can Help You

High volume switchboard services

Outsource your switchboard to Best Reception to improve customer service, increase phone cover AND save money!

Bespoke Call Handling

Perfect for customer support. Our message taking service is tailored to suit you - instant messages with specific details taken from every call.

Virtual Receptionist Appointment booking

Your virtual telephone answering receptionist can book meetings and monitor your diary to give live, up to date help to your callers.

Message taking and call transferring

Remote phone answering service that can take messages and/or transfer your calls. Please contact us with your requirements.

Try our Holiday Resorts Call Handling Service for FREE

How it works

The best place to start is to call our friendly Customer Service Team. You’ll experience our service first hand, can describe your requirement and discuss how you would like Best Reception to work for you.

We’ll obtain all the info we need to arrange your fully functioning free trial. We’ll create your call handling instructions and brief your team – then we’ll start taking your calls!

Your trial will work brilliantly from the first call and, with your feedback, we’ll build on this to even further improve your service. At trial end, we’ll provide a breakdown, anticipated call volumes and recommend a call plan.

If you’d like to continue (most people do!), everything will just keep running for you. To make the most of your service, please keep in contact, keep us up to date and have peace of mind that we’ve got your calls covered.

Frequently asked questions

At Best Reception we can help your business prosper. We can ensure your calls are answered quickly and with care so any new or existing clients are satisfied with the customer service they receive. We understand that client relationships are at the top of your priorities, let us answer your calls so you will be undisturbed by ringing phones, knowing your client are being taken care of.

Almost all phone systems can be set to divert in just a few moments. We provide you with a dedicated phone number which you divert your calls to when you are in a meeting, on the other line or simply unavailable. When your caller telephones your business, the call is seamlessly diverted to your Best Reception Virtual PA who will instantly know that the call is for your company.  The receptionist will then answer in your company’s name and deal with the call as per your instructions.

When you join Best Reception we will go through all the information with you that we need to fully understand your business. All our staff will then be trained on your company before they answer any calls for you.

However you would like us to, normally along the line of “Good Morning/Afternoon, “Your Company Name”, how can I help you”…. but it is up to you.

Absolutely! We actively encourage our potential customers to try our service for FREE for 2 weeks without any obligation.

Our call answering team are UK based and work from our offices in Ware, Hertfordshire.