Professionally handling your firms calls in the UK since 2006.
As an electrician, it may be difficult to manage your phone calls whilst on a job with a client. At Best Reception, we understand the importance of maintaining a close relationship with your clients in order to provide the best service possible and also being assured that no potential business is lost.
Here at Best Reception, we can provide your company with bespoke services to achieve the most with your call. Whether you are a sole electrician or a part of larger company with multiple electricians, we will be able to provide your company with a range of services to best fit your company. For example, with many of our clients in this sector, we handle their new enquiries where we can take specific information (e.g., address, name, number, what they are looking for) and relay that onto yourselves.
Additionally, we also offer a bespoke booking service so we also can manage your bookings which can alleviate more of your workload to allow you to focus on your current call-outs. This may prove to be beneficial as this saves valuable time when you are unavailable. This can also help preserve the relationship between yourself and your client as you will have the ability to utilise the most from these calls.
Here at Best Reception, you can provide us with specific information, so we are able to answer any frequently asked questions by your clients. For example, we can advise clients of your charges, what areas you cover, as well as what electrical work you specialise in.
The best place to start is to call our friendly Customer Service Team. You’ll experience our service first hand, can describe your requirement and discuss how you would like Best Reception to work for you.
We’ll obtain all the info we need to arrange your fully functioning free trial. We’ll create your call handling instructions and brief your team – then we’ll start taking your calls!
Your trial will work brilliantly from the first call and, with your feedback, we’ll build on this to even further improve your service. At trial end, we’ll provide a breakdown, anticipated call volumes and recommend a call plan.
If you’d like to continue (most people do!), everything will just keep running for you. To make the most of your service, please keep in contact, keep us up to date and have peace of mind that we’ve got your calls covered.
At Best Reception we can help your business prosper. We can ensure your calls are answered quickly and with care so any new or existing clients are satisfied with the customer service they receive. We understand that client relationships are at the top of your priorities, let us answer your calls so you will be undisturbed by ringing phones, knowing your client are being taken care of.
Almost all phone systems can be set to divert in just a few moments. We provide you with a dedicated phone number which you divert your calls to when you are in a meeting, on the other line or simply unavailable. When your caller telephones your business, the call is seamlessly diverted to your Best Reception Virtual PA who will instantly know that the call is for your company. The receptionist will then answer in your company’s name and deal with the call as per your instructions.
When you join Best Reception we will go through all the information with you that we need to fully understand your business. All our staff will then be trained on your company before they answer any calls for you.
However you would like us to, normally along the line of “Good Morning/Afternoon, “Your Company Name”, how can I help you”…. but it is up to you.
Absolutely! We actively encourage our potential customers to try our service for FREE for 2 weeks without any obligation.
Our call answering team are UK based and work from our offices in Ware, Hertfordshire.