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A row of virtual receptionists answering calls

What is a virtual receptionist?

A virtual receptionist is a service or software application designed to handle incoming calls, messages, and other communications for a business remotely. Unlike traditional in-house receptionists who work from a physical location, virtual receptionists operate

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Professional office worker on the phone

Quick guide to phone etiquette

Delivering outstanding customer service requires first-class phone etiquette. In this quick guide, the experts at Best Reception cover everything you need to know about answering calls professionally. What is phone etiquette? The basic idea behind

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