IT Support

Telephone Answering for IT Support

IT support firms of all sizes have chosen Best Reception as the perfect solution to their telephone answering requirements. Outsourcing many aspects of their businesses, from telephone support calls, logging of faults, to the booking of call outs, has proven to be cost and time effective for their businesses.

We have a large client base in this industry, ranging from independent IT support engineers to larger supports services, all having a tailor-made service to suit their requirements! Best Reception can provide you with a simple message taking service, for when you are away from the office or even a booking service to arrange your call outs!

What’s more, if you require, Best Reception can provide you with a fully fledged IT Support service, remotely logging onto to your system to log faults and manage enquires.

For larger firms, your costs of ensuring your switchboard is fully staffed can be drastically reduced without compromising quality by outsourcing some or all of your calls (i.e. overspill or the entire switchboard) to your virtual reception service.

  • Calls can be put through to you (and your staff / departments) anywhere or messages taken as required.
  • Information obtained from every call based on your specific requirements (i.e. details of faults, error codes.)