Telephone Answering & Virtual Receptionist Services

We pride ourselves on providing the very best virtual reception and Best Reception's service is much more than a telephone answering service.

Tag Archives: Our Clients

Case study 14: Overflow Reception

For one of our clients, who are a fully established hairdressers, based in London, we act as an overflow service for their in house receptionist. When their receptionist is busy on a call, or with a client, their lines are diverted to us ensuring that no call goes unmissed.  If callers would like to book [...]

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Case study 13: Outsourced switchboard service

An example of the benefits of an outsourced switchboard can be seen with one of our clients, who are a large metal supplier. Their company is made up of number of different departments, such as accounts, sales, dispatch, and goods in.  Within these departments, they have a large work force, totaling over 80 employees. As [...]

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Client Feedback

We have had one of our clients trialing our switchboard service comment this morning on how the service has already “completely changed the running of the business”, and that clients have already commented on the “professionalism of my receptionist”. He stated, “by outsourcing my switchboard to Best Reception, aside from the immediate cost savings, the [...]

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Client describing our telephone answering service..

We have had one of our clients, who use our admin services for CV templates, email in a description of the service they receive from Best Reception as a reference for a potential new client. They have described the service as “prompt and reliable” and also said that they are “very happy with the service [...]

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More fantastic client feedback

A client of ours who are only a few days into their trial, have already described our telephone answering service as “saving their lives”. They have said that they do not think they can live without it. We have also had a new client enquiry today, that has been recommended from an existing client of [...]

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Case study 12: Telephone answering service to help office workload

One of our clients, who specialise in Finance and H.R recruitment throughout Essex, use our service to help them to manage the workload of having have new candidates joining them everyday. When a new candidate joins they send their CV with all their employment history and contact details. The recruitment company then send us the [...]

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Case study 11: Telephone Answering service for Specific requirements.

Every client is different, and they may have different specifications due to the size of their company. An example of this with one of our clients is a recruitment company that are based in a small office in Shropshire. They are a smaller company and we have fit our call handling to their specifications. For [...]

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Case Study 10: Using information provided to be more than a telephone answering service.

Also with another company of ours, who are a childrens bike accessory distributor, we use information provided to answer lots of queries. This is a valuable service to a lot of our clients as it means they can spend more time running their business while we answer the frequently asked questions. For example, with this [...]

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Case Study 9: Using information provided to be more than just an answering service.

Another example of Best Reception being more than just an answering service is with one of our clients who are are a mobile car mileage correct company, with engineers based all over the UK. They have provided us with an excel spreadsheet, which contains the costs to perform a car mileage correction for all different [...]

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Case Study 8: Raising support tickets for clients.

One of our clients, who are an IT Solutions company, managing the IT Departments for small companies, require us to log their help desk faults. On top of receiving their calls, we also receive all of their help desk emails. When one of their clients email in with a technical fault we then have to [...]

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