Telephone Answering & Virtual Receptionist Services

We pride ourselves on providing the very best virtual reception and Best Reception's service is much more than a telephone answering service.

Tag Archives: Customer Service

Running a business from home

If you are running a business from home, you will know first hand how difficult it can be, as you are faced with many distractions. Many of our clients who run businesses from home are juggling their household responsibilities along with the day to day running of their business. The result of this is that [...]

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Switchboard service for small businesses

Using an outsourced reception has proved to be hugely beneficial for small businesses within our clientele. Many of our clients use us as their centralised switch board, to handle all of  there incoming calls or act as an overflow system to support their existing team. Best Reception is extremely cost effective; we are able to supply [...]

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Taking time for yourself

In any line of business, it is not only vital for a successful business but also for your personal wellbeing that you find time for yourself. Many business owners or managers can be consumed by the day to day running of a business, and all too often feel the stress and strain as a result [...]

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Telephone Answering Service to take orders

Here at Best Reception many of our clients use our telephone answering service as an order line, to process orders for their customers. There are many ways in which we can do this, for example, we can use online payment systems (i.e sagepay), a personal websites checkout or we can just send you order information [...]

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More than just an answering service

Here at Best Reception many of our clients enjoy the benefits of our service being so much more than just a telephone answering service. An outsourced reception can help you effectively manage your time by relieving more of the day to day pressures of running a business as well as answering your calls.  Our call [...]

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Client feedback

One of our clients, who are a financial advisors based in St Albans, informed us that their clients have been asking about the “delightfully cherpy young girl that answers the phones” Well done to all the receptionist for your continued hard work!

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Answering Your Calls – Keeping your script up to date

To give the illusion that we are a Front of house receptionist working solely for your company, we give you the opportunity to access a free online diary. Here you can add your daily activities for example meetings, phone calls or even lunch dates! All you need to do is block out the time that [...]

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Customer Service – A Key Ingredient in Success

When people ask me what we do at Best Reception, a typical answer would be likely to be that we are a “virtual reception” or a “telephone answering service” however, this doesn’t necessarily do justice to our company or the brilliant team that we’re lucky to have.  Although our core activity does definitely involve providing [...]

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Client feedback

We have had some more fantastic client feedback, from one of our clients who are an IT support company. Sending their Christmas wishes to all the team, they have also thanked all of the receptionists for “making us look good all year round” Well done to all!

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Case study 13: Outsourced switchboard service

An example of the benefits of an outsourced switchboard can be seen with one of our clients, who are a large metal supplier. Their company is made up of number of different departments, such as accounts, sales, dispatch, and goods in.  Within these departments, they have a large work force, totaling over 80 employees. As [...]

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