Telephone Answering & Virtual Receptionist Services

We pride ourselves on providing the very best virtual reception and Best Reception's service is much more than a telephone answering service.

Case Study 3: Telephone answering service to take bookings

Using an online diary which is easily linked to us, free of charge, means that we can take our clients calls and book in their patients. For one of our clients, we book appointments for them at 1 of 3 clinics they have in the Oxfordshire area, so we can take their bookings whilst they are at their other clinics. We will often book in new and existing patients, and cancel or move appointments.

We will also inform any new enquiries that call in of prices, and also answer questions they may have. For this client in particular, we answer questions such as the length of the treatment and if the treatment is painful in any way. We also have access to this clients online email portal, and we then email all new patients a health questionnaire and ask them to fill this in prior to their appointment. Not only do we email over this health questionnaire, but we also receive their online enquiries. So when any potential clients email in with questions or would like to book, we deal with these accordingly.

This entry was posted in Client Case Studies, Outsourced Reception, Telephone Answering Service and tagged , , , , . Bookmark the permalink. Post a comment or leave a trackback: Trackback URL.

Post a Comment

Your email is never published nor shared. Required fields are marked *

*
*

You may use these HTML tags and attributes: <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <strike> <strong>