Telephone Answering & Virtual Receptionist Services

We pride ourselves on providing the very best virtual reception and Best Reception's service is much more than a telephone answering service.

Ensuring a professional and friendly receptionist on every call

The first impression of your business is always an important one, and what better first impression than being greeted by a friendly and professional receptionist? At Best Reception we aim to make sure every phone call is a pleasurable and friendly experience for each and every caller, ensuring the best possible impression is conveyed at all times.

To maintain our friendly and professional appearance we always aim to answer all calls as quickly as possible, meaning as soon as the phone rings our receptionists will try their utmost to pick it up straight away. This ensures the caller is not agitated from waiting for the phone to be picked up and gives an overall professional appearance.

Another way we make sure we are always friendly and cheery sounding on the phone is by answering the phone with a smile. This makes sure the caller is at ease and happy to speak to the receptionist. Whilst on the phone, and when sending you messages, we will always use correct and professional language – never using words such as ‘yeh’ ‘uhuh’ and ‘cheers’, this gives the caller the impression that your business is proficient. Ensuring all receptionists are positive during every call also maintains our friendly persona, and enables us to build rapport with the caller. For example, it may not give the caller the best impression if the receptionist was to say she did not know the answer to a question, whereas our
receptionists would always try to answer their question to the best of their ability. If really unsure, we would reassure the caller that we are going to find that out for them and send the question to yourself, making the client feel much more at ease.

Every receptionist will always double check all details with the caller, such as their contact number and spellings of names and companies. This shows that the company is a thorough organisation and also helps prevent any unnecessary mistakes. We also use the phonetic alphabet when checking spellings back to callers. Again, this aims to give off a more impressive professional appearance, as saying ‘E for Echo’ sounds much better than something unprofessional like ‘E for Egg’.

By keeping up with your movements through an online diary system or by your correspondence, we will give the caller a rough idea of when they can expect to be called back; such as in the next hour, this afternoon or even the next day. This ensures that the caller will not be irritated if they are expecting a call back sooner than they receive one.

At Best Reception we never leave a caller on hold for too long, such as when patching the call through to you, but will go back to them to explain that we are going to try another line or that we are just going to put them through to the person they need to speak to. This stops the caller getting frustrated at being on hold without knowing what it going on.

So why not take advantage of our friendly and personal reception service today and start a free trial, to see just for yourself how pleasant we are!

 

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