Telephone Answering & Virtual Receptionist Services

We pride ourselves on providing the very best virtual reception and Best Reception's service is much more than a telephone answering service.

Monthly Archives: November 2010

Case study 11: Telephone Answering service for Specific requirements.

Every client is different, and they may have different specifications due to the size of their company. An example of this with one of our clients is a recruitment company that are based in a small office in Shropshire. They are a smaller company and we have fit our call handling to their specifications. For [...]

Posted in Client Case Studies, Order taking service, Outsourced Reception, Telephone Answering Service, Virtual Reception | Tagged , , , , | Leave a comment

Case Study 10: Using information provided to be more than a telephone answering service.

Also with another company of ours, who are a childrens bike accessory distributor, we use information provided to answer lots of queries. This is a valuable service to a lot of our clients as it means they can spend more time running their business while we answer the frequently asked questions. For example, with this [...]

Posted in Client Case Studies, Outsourced Reception, Telephone Answering Service, Virtual Reception | Tagged , , , , | Leave a comment

Case Study 9: Using information provided to be more than just an answering service.

Another example of Best Reception being more than just an answering service is with one of our clients who are are a mobile car mileage correct company, with engineers based all over the UK. They have provided us with an excel spreadsheet, which contains the costs to perform a car mileage correction for all different [...]

Posted in Client Case Studies, Outsourced Reception, Telephone Answering Service, Virtual Reception | Tagged , , , , , | Leave a comment

Case Study 8: Raising support tickets for clients.

One of our clients, who are an IT Solutions company, managing the IT Departments for small companies, require us to log their help desk faults. On top of receiving their calls, we also receive all of their help desk emails. When one of their clients email in with a technical fault we then have to [...]

Posted in Client Case Studies, Outsourced Reception, Telephone Answering Service, Virtual Reception | Tagged , , , | Leave a comment

Client Feedback

One of our clients, who runs an osteopathic practice, has just called in to say that quite a few of his patients have commented on how nice his receptionists are. He said that he is “absolutely delighted” that his clients have felt compelled to tell him what a pleasure it is to speak to his [...]

Posted in Telephone Answering Service, Testimonials, Virtual Reception | Tagged , , , , | Leave a comment

Case study 7: Osteopathic booking service

One of our clients we book in patients for are an Osteopathic Clinic based in Surrey. We are able to access their diary system via a remote desktop connection which allows us to book in their patients. Many of their patients call up to book, cancel or move appointments. When this occurs we access the [...]

Posted in Appointment Booking & Diary Management, Client Case Studies, Outsourced Reception, Telephone Answering Service, Virtual Reception | Tagged , , , , | Leave a comment

Case Study 6: Telephone Answering service to take bookings

For one of our clients, who are a Natural health clinic based in Newcastle, we have access to their diary and book in their appointments. Using a diary on Outlook, we have been given the user name and password allowing us to book appointments as if we were based in their clinic. We also perform [...]

Posted in Client Case Studies, Outsourced Reception, Telephone Answering Service, Virtual Reception | Tagged , , , | Leave a comment