Telephone Answering & Virtual Receptionist Services

We pride ourselves on providing the very best virtual reception and Best Reception's service is much more than a telephone answering service.

Monthly Archives: October 2010

Client Feedback

We received an email today from one of our clients who unfortunately, due to circumstances beyond their control, can no longer continue trialing our telephone answering service. He did however say “a big thank your staff for an exceptional service and I am confident that following some changes over the coming months at my end [...]

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Case study 5: Dealing with support calls and raising call outs.

One of our clients we take calls for are a company based in Hertfordshire that sell, lease and service photocopiers. We have many of their customers call in that are experiencing faults with their copiers. When this does occur, we take details of the machine, i.e the make and serial number, and we then ask [...]

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Case study 4: Telephone answering service to take orders

One of our clients, based in Cockfosters, use our telephone answering service to take orders for hand make gift baskets that are delivered to your door . Their Customers can call in and as well as taking down their order we can guide them through all the different arrangements that they do. The customers will [...]

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Case Study 3: Telephone answering service to take bookings

Using an online diary which is easily linked to us, free of charge, means that we can take our clients calls and book in their patients. For one of our clients, we book appointments for them at 1 of 3 clinics they have in the Oxfordshire area, so we can take their bookings whilst they [...]

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Client feedback

We have had some more great client feedback so well done to all of the virtual receptionists! One new client who supplies specialist technical equipment, currently trialling the service said, “I’m very happy with the service so far” and “I’ll defininitely be continuing with your service once the trial ends”. We have also had one of our existing clients, an holistic [...]

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Case study 2: Handling urgent calls

For one of our clients, who are a building maintenance company we have to accurately interpret what calls of theirs are urgent and handle them accordingly.  Not only do we take messages for them, but we also speak to their tenants or owners of properties that are experiencing troubles, i.e. flooding, and raise call outs.  [...]

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Case Study 1: Telephone answering service for order taking

A number of our clients have online stores that we can take payments for, process orders for and even offer advice with information provided. With the systems that are chosen by our clients we are sometimes even able to track orders and give customers updates. These companies range from cosmetic, retail, health care, food, theatre [...]

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The benefit of teams

Here at Best Reception we strive to create an excellent first impression to all our callers.  We believe that it is of the utmost importance for the caller to believe that they are speaking to a receptionist within the office. For us to achieve this we have split our virtual receptionists into teams. This allows [...]

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Andy’s London Marathon for Asthma UK

I’m Andy McKenna, the MD of Best Reception and I am running the 2011 London Marathon in aid of Asthma UK I personally have very mild asthma however my young daughter and also my nephew both have had more severe experiences with it and so I am running the Marathon to raise money for this [...]

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How does it work?

Almost all phone systems can be set to divert in just a few moments. We provide you with a dedicated phone number for your business which you divert your calls to when you are in a meeting, on the other line or simply unavailable. When your caller telephones your business, the call is seamlessly diverted [...]

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