Telephone Answering & Virtual Receptionist Services

We pride ourselves on providing the very best virtual reception and Best Reception's service is much more than a telephone answering service.

Category Archives: Client Case Studies

Case study 7: Osteopathic booking service

One of our clients we book in patients for are an Osteopathic Clinic based in Surrey. We are able to access their diary system via a remote desktop connection which allows us to book in their patients. Many of their patients call up to book, cancel or move appointments. When this occurs we access the [...]

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Case Study 6: Telephone Answering service to take bookings

For one of our clients, who are a Natural health clinic based in Newcastle, we have access to their diary and book in their appointments. Using a diary on Outlook, we have been given the user name and password allowing us to book appointments as if we were based in their clinic. We also perform [...]

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Case study 5: Dealing with support calls and raising call outs.

One of our clients we take calls for are a company based in Hertfordshire that sell, lease and service photocopiers. We have many of their customers call in that are experiencing faults with their copiers. When this does occur, we take details of the machine, i.e the make and serial number, and we then ask [...]

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Case study 4: Telephone answering service to take orders

One of our clients, based in Cockfosters, use our telephone answering service to take orders for hand make gift baskets that are delivered to your door . Their Customers can call in and as well as taking down their order we can guide them through all the different arrangements that they do. The customers will [...]

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Case Study 3: Telephone answering service to take bookings

Using an online diary which is easily linked to us, free of charge, means that we can take our clients calls and book in their patients. For one of our clients, we book appointments for them at 1 of 3 clinics they have in the Oxfordshire area, so we can take their bookings whilst they [...]

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Case study 2: Handling urgent calls

For one of our clients, who are a building maintenance company we have to accurately interpret what calls of theirs are urgent and handle them accordingly.  Not only do we take messages for them, but we also speak to their tenants or owners of properties that are experiencing troubles, i.e. flooding, and raise call outs.  [...]

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Case Study 1: Telephone answering service for order taking

A number of our clients have online stores that we can take payments for, process orders for and even offer advice with information provided. With the systems that are chosen by our clients we are sometimes even able to track orders and give customers updates. These companies range from cosmetic, retail, health care, food, theatre [...]

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