Telephone Answering & Virtual Receptionist Services

We pride ourselves on providing the very best virtual reception and Best Reception's service is much more than a telephone answering service.

Category Archives: Client Case Studies

Case study 13: Outsourced switchboard service

An example of the benefits of an outsourced switchboard can be seen with one of our clients, who are a large metal supplier. Their company is made up of number of different departments, such as accounts, sales, dispatch, and goods in.  Within these departments, they have a large work force, totaling over 80 employees. As [...]

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Get your small business off to the best start..

When setting up your own business, it is very important to create the perfect first impression, to not only attract the necessary client base, but to also set your business off on the right track to success.  When building the foundations of your business, and working to develop a rapport with your clients, a telephone [...]

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Switchboard Services

Using an outsourced reception as a switchboard for your company, what ever its size, will have a vast amount of benefits for your business. Whether you would like an overflow switchboard, to relieve your current working team, or you would like your entire switchboard based at a central location, we can fit whatever requirements you [...]

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Telephone Answering service to take bookings

Using a telephone answering service to take bookings is something that can be extremely beneficial to your business. We have a wide range of clients, ranging from osteopathic clinics, cosmetic clinics and even alternative health clinics, that find a virtual booking service to work in the exactly the same way a full time receptionist would, [...]

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Order taking service

From small businesses to large businesses, an order taking service can be vital to success. Missing potential orders can mean missing out on profits. A number of our clients have found that callers get put off by an answering machine, or a busy tone, and that is business lost! Potential customers want to make one [...]

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Case study 12: Telephone answering service to help office workload

One of our clients, who specialise in Finance and H.R recruitment throughout Essex, use our service to help them to manage the workload of having have new candidates joining them everyday. When a new candidate joins they send their CV with all their employment history and contact details. The recruitment company then send us the [...]

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Case study 11: Telephone Answering service for Specific requirements.

Every client is different, and they may have different specifications due to the size of their company. An example of this with one of our clients is a recruitment company that are based in a small office in Shropshire. They are a smaller company and we have fit our call handling to their specifications. For [...]

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Case Study 10: Using information provided to be more than a telephone answering service.

Also with another company of ours, who are a childrens bike accessory distributor, we use information provided to answer lots of queries. This is a valuable service to a lot of our clients as it means they can spend more time running their business while we answer the frequently asked questions. For example, with this [...]

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Case Study 9: Using information provided to be more than just an answering service.

Another example of Best Reception being more than just an answering service is with one of our clients who are are a mobile car mileage correct company, with engineers based all over the UK. They have provided us with an excel spreadsheet, which contains the costs to perform a car mileage correction for all different [...]

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Case Study 8: Raising support tickets for clients.

One of our clients, who are an IT Solutions company, managing the IT Departments for small companies, require us to log their help desk faults. On top of receiving their calls, we also receive all of their help desk emails. When one of their clients email in with a technical fault we then have to [...]

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