Telephone Answering & Virtual Receptionist Services

We pride ourselves on providing the very best virtual reception and Best Reception's service is much more than a telephone answering service.

Author Archives: andy

Appointment Booking Service

Our clients who work in private practice range from Osteopaths to Hypnotherapists to Solicitors. There are countless professions where it is not possible to interrupt a treatment, meeting or session to answer the phone. So what are the alternatives to a receptionist being employed at your place of work to answer the phone when you [...]

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Why do we offer a free trial?

Best reception are more than happy to offer a free trial to all our new clients, completely without obligation. There are a number of reasons why we do but principally it is because it gives our receptionists a chance to shine… and almost everyone that does trial Best Reception keeps on using our service afterwords. [...]

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Client Feedback

We have just had one of our clients, an Independent Mortgage Broker in Leicestershire, describe our telephone answering service as “making the world of difference” to the running of their company. They have also recommended our services to other companies. Well done to all the virtual receptionists!

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Case study 12: Telephone answering service to help office workload

One of our clients, who specialise in Finance and H.R recruitment throughout Essex, use our service to help them to manage the workload of having have new candidates joining them everyday. When a new candidate joins they send their CV with all their employment history and contact details. The recruitment company then send us the [...]

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Case study 11: Telephone Answering service for Specific requirements.

Every client is different, and they may have different specifications due to the size of their company. An example of this with one of our clients is a recruitment company that are based in a small office in Shropshire. They are a smaller company and we have fit our call handling to their specifications. For [...]

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Case Study 10: Using information provided to be more than a telephone answering service.

Also with another company of ours, who are a childrens bike accessory distributor, we use information provided to answer lots of queries. This is a valuable service to a lot of our clients as it means they can spend more time running their business while we answer the frequently asked questions. For example, with this [...]

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Case Study 9: Using information provided to be more than just an answering service.

Another example of Best Reception being more than just an answering service is with one of our clients who are are a mobile car mileage correct company, with engineers based all over the UK. They have provided us with an excel spreadsheet, which contains the costs to perform a car mileage correction for all different [...]

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Case Study 8: Raising support tickets for clients.

One of our clients, who are an IT Solutions company, managing the IT Departments for small companies, require us to log their help desk faults. On top of receiving their calls, we also receive all of their help desk emails. When one of their clients email in with a technical fault we then have to [...]

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Client Feedback

One of our clients, who runs an osteopathic practice, has just called in to say that quite a few of his patients have commented on how nice his receptionists are. He said that he is “absolutely delighted” that his clients have felt compelled to tell him what a pleasure it is to speak to his [...]

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Case study 7: Osteopathic booking service

One of our clients we book in patients for are an Osteopathic Clinic based in Surrey. We are able to access their diary system via a remote desktop connection which allows us to book in their patients. Many of their patients call up to book, cancel or move appointments. When this occurs we access the [...]

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