Telephone Answering & Virtual Receptionist Services

We pride ourselves on providing the very best virtual reception and Best Reception's service is much more than a telephone answering service.

Feedback from a Client trialling our service

“Just wanted to say that I’ve been blown away with the service that you have been providing so far. I feel my potential clients are being very well looked after and receiving a great level of customer service.”

 

- Removals Company in Huddersfield

Posted in Testimonials | Tagged , , , , , | Leave a comment

Great Feedback from an Osteopath

“Dear Best Receptionists,

I want to keep thanking you for answering my phone for me and for making bookings/changes/cancellations. I get good feedback from my patients about how friendly and helpful you are.

It’s made such a difference to me having an electronic diary and remote receptionists to manage it for me.”

Posted in Appointment Booking & Diary Management, Message Taking Service, Outsourced Reception, Testimonials, Virtual Reception | Tagged , , , , , , , , | Leave a comment

Fantastic Feedback from an Osteopath

“I really appreciate the emails you send me and the quick responses to my queries. Best Reception is sooo much better than my previous reception service. Thank you girls.”

 

- Feedback from an Osteopathic Practice in West Sussex

Posted in Appointment Booking & Diary Management, Outsourced Reception, Telephone Answering Service, Testimonials | Tagged , , , , , , , , , , , | Leave a comment

Fantastic Feedback

“The service that the girls provide is amazing.  We are getting so many compliments.  They sound so professional, and we’ve just gained a big contract that we wouldn’t have got without your service.”

 

- from a leaflet distribution company in Scotland

Posted in Testimonials | Tagged , , , , , , , , , | Leave a comment

Feedback from a client currently trialling our service

“I’m extremely happy with how things are going so far! It is such a relief not to hear the phone ringing. I have both my landline and mobile phone directed through to you 24/7 and I feel like a weight has been lifted from my shoulders!”

Posted in Appointment Booking & Diary Management, Outsourced Reception, Telephone Answering Service | Tagged , , , , , , , , , | Leave a comment

Fab Feedback!

“I have recently had some great feedback from my clients saying how great you guys are. The last month I have changed and rescheduled a lot of appointments. I would like to say thank you for making my company run so smoothly.”

Posted in Appointment Booking & Diary Management, Outsourced Reception, Telephone Answering Service, Testimonials | Tagged , , , , , , , , , , , , , , | Leave a comment

Telephone Answering for Freelance Dietitians

What happens to your callers when you are with clients? Are your potential new clients greeted with a voicemail, or can their calls go unanswered? How much new business are you losing because your caller doesn’t want to leave a message on an automated system?

Freelance Dietitians have chosen Best Reception as the perfect solution to eliminate this problem, by having their own virtual receptionist book and manage their appointments.  One of our Registered Dietitians fedback to us:

“I was building up my private practice whilst continuing to work in the NHS.  Knowing my Best Receptionists were there to answer calls and book clients in for me gave me the peace of mind I needed and the confidence that I could build up my private work in my own time.  You came to my rescue many a time whilst I was trying to juggle being a mum with freelance working.  I now know that you will answer my calls professionally on my behalf, and I can then call people back at a time convenient to me.  I shall recommend you to any practitioner working privately – the flexibility and professionalism you provide, along with knowing that I don’t have to try and speak to clients whilst picking up my children from school has been worth every penny!  I genuinely couldn’t have built up my business without you.”

Best Reception provides an answering service for private practices throughout the UK, ranging from sole practitioners, right through to larger clinics, some with multiple locations. We offer each of our clients a tailor-made service to suit the requirements of their business, whether it be a fully functioning booking service or simply a message taking service for when they are unavailable or with clients.

For dietetic practices of all shapes and sizes, our booking service can provide you with a full time receptionist to book and manage your appointments. Whether you would like us to use a current system you have in place, or set up an online diary, your clients will be delighted that their enquiries are dealt with quickly and efficiently.

What’s more, here at Best Reception, we will take the time to become more than just an answering service; we will become an extension of your clinic! We can answer your callers’ questions, ranging from pricing, directions, right though to what a dietetic consultation involves; and we’ll screen out those annoying sales calls for free!

Posted in Best Reception Updates | Tagged , , , , , , , , , , , , , , , , , , , | Leave a comment

Work Experience at Best Reception

I have just completed a week’s work experience at Best Reception, and I can honestly say that I have loved every minute!  The team have been so supportive and helpful and really helped me make the most of my experience.  The Best Reception office is a fun environment to work in and I really appreciate all the time that my “colleagues” have given me.

During my time at Best Reception, I have completed lots of little jobs, from filing, to shredding, to writing this blog article; and hopefully have left my own small imprint on Best Reception!  I was amazed at the variety of calls the receptionists take – from straight-forward message taking, to booking appointments for health practitioners, to taking orders for complex equipment over the phone.  Each call was handled so professionally, the receptionists sounded so knowledgeable about their clients, and took such pride in providing a good service for each and every caller.

 

I would highly recommend Best Reception not just as a work experience placement, but also for any new clients – every single employee works so hard, the professionalism and dedication that goes into everything is inspiring.  If I ever work in an office even half as good as the Best Reception office I would never leave! This has been the best placement I could have asked for, I am so grateful for this experience and have met some fantastic, dedicated people.

KW

Posted in Best Reception Updates | Tagged , , , , , , , , , , , , , , , , | Leave a comment

Friday Feedback!

“Is always a pleasure to deal with you – I like your honest, no pretence approach. Shame we didn’t find your company previously.”

 

- Chiropractic Clinic in Chesterfield

Posted in Outsourced Reception, Telephone Answering Service, Testimonials, Virtual Reception | Tagged , , , , , , , , , , , , , | Leave a comment

Kind words from a long-term Client

Today, a client of ours recommended us to another business who were looking to outsourced their reception. He copied us in on the email he sent and it really was too good not to share!

“I would like to Introduce you to Best Reception who have been my call answering service for the last five years and have really help my business grow by always making sure all sales calls and messages are put through to me, either by message and email or patched through to my mobile phone. The team are really friendly and make sure that you have a chat with them about exactly what you need as I’ve always found them to be extremely flexible in terms of what they can offer.”

Posted in Outsourced Reception, Telephone Answering Service, Testimonials | Tagged , , , , , , , , , , , , , , | Leave a comment